Operations Manager - Aircraft Fueling (ITP)

Menzies Aviation Careers•Sarasota, FL

8d•Onsite

About The Position

The Operations Manager is responsible for all aspects of the station, including ITP Fueling and GSE Fueling services. The role directs and coordinates fueling activities to provide fast, efficient, consistent, professional, safe, and secure service. It requires operational and business understanding, leadership skills, and the ability to run a business in a challenging environment while following Menzies corporate governance and financial guidelines. The manager leads station operations and teams, oversees safety, security, compliance, training, equipment, customer service, and workflow, and works to improve operational efficiency and service quality. The role may include employee hiring, training, performance management, discipline, and resolution of complaints and problems. The position is based in Sarasota, Florida, and reports to the General Manager.

Requirements

Bachelor’s degree from a four-year college or university, or five to ten years of related experience and/or training, or an equivalent combination of education and experience.
Excellent leadership and people-management skills.
Experience in business development, sales, commercial negotiation, and pricing.
Extensive management and/or support-service experience.
Strong communication and interpersonal skills, with confidence to influence and present at all levels.
Ability to work independently, make decisions, and work accurately without immediate support.
Ability to influence, engage, and motivate people at all levels.
Flexible, determined, and self-motivated.
Must hold the requisite employment authority to work in the United States.
Must be at least 18 years of age.
Must pass a pre-employment physical test and drug screen.
Must have a current, valid U.S. driver’s license.
Ability to read, write, and speak English proficiently.
Ability to remain calm under pressure.
Must be comfortable lifting 70 pounds.
Must pass an FBI background check and obtain a U.S. Customs seal.
Must be available and flexible to work variable shifts, including weekends and holidays.

Nice To Haves

Experience in an in-to-plane fueling or ground-equipment fueling environment.

Responsibilities

Take responsibility for all aspects of the station, including ITP Fueling and GSE Fueling services.
Review incoming flight information to plan work activities.
Direct and coordinate operations, ensuring workers and equipment are available for fueling and defueling services.
Analyze operational reports and records and inspect facilities and equipment to assess effectiveness and condition.
Recommend improvements to the efficiency of fueling services.
Investigate accidents and recommend measures to prevent recurrence.
Lead the senior team in maintaining and improving safety and security systems, risk assessments, inspections, audits, training programs, operational planning, processes, and service delivery.
Interact with customers, promote the station, assess customer satisfaction, and use feedback to improve capabilities and processes.
Implement company policies and procedures and promote sound safety, security, and people-management practices.
Promote a safety-first culture and ensure compliance with internal standards and applicable industry, regulatory, and state requirements.
Lead and motivate teams to deliver quality and productivity.
Attend mandatory company and airline training.
Maintain equipment records and monitor vehicle registration and hour-meter programs.
Set work procedures and schedules and expedite workflow.
Mentor employees and train new employees.
As needed, interview, hire, train, appraise, reward, and discipline employees; address complaints and resolve problems relating to policy violations.
Complete shift reports and assist with performance evaluation forms.
Prepare disciplinary incident and termination reports.
Conduct shift briefings to organize and inform staff.
Comply with company attendance and tardiness standards.
Take reasonable care of personal and others’ health, safety, and wellbeing at work, following provided information, training, and workplace rules or procedures.
Perform other duties as assigned.