Operations Manager
About The Position
The Operations Manager leads operational efficiency and delivers results in safety, quality, delivery, cost, and cash. The role develops operational talent, addresses performance challenges, and implements sustainable standard practices, while multitasking and working across business units. The Operations Manager oversees daily operations and leads drivers, dispatchers, and support staff to ensure safety, service quality, and efficiency across assigned business units. The position is accountable for operational and financial goals, including cost control, productivity, and customer satisfaction, and makes decisions related to staffing, scheduling, and process improvements. The role also develops talent and sustains a culture of safety and high performance. This position reports to the General Manager.
Requirements
- Minimum 3 years of experience as an Operations Manager and/or Supervisor.
- Ability to multitask.
- Strong organizational, written, and verbal communication skills.
- Self-starter with a high level of accountability.
- Positive attitude and energy in completing tasks.
- Ability to work well under pressure with strong attention to detail.
- Willingness to learn and practice all safety procedures.
- Excellent skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Responsibilities
- Communicate, improve, and adhere to safety policies; lead by example to promote a positive safety culture.
- Ensure compliance with health and safety rules and state regulations, manage safety initiatives, and keep safety processes and procedures current.
- Promote high performance and achievement of expected results.
- Drive and track financial performance through the annual operations budget and monthly forecasting.
- Review month-end costs for accuracy and completeness and participate in monthly job-cost estimating and financial reviews.
- Develop goals and objectives, track performance, and identify opportunities for continuous improvement.
- Work with business units to attract and retain customers and provide quality service; seek opportunities to exceed customer expectations.
- Ensure operational products and services meet quality expectations and resolve issues.
- Schedule shifts, plan for call-ins and no-shows, and report department metrics and performance.
- Evaluate customer support and identify solutions to customer issues.
- Create a motivational and optimistic work environment and respond positively to unpredictable situations and problems.
- Supervise team members, dispatchers, and drivers; evaluate performance and provide feedback.
- Develop measures to motivate employees, conduct succession planning, and help emerging leaders prepare for higher-level roles.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
