Operations Manager

Ulta Beauty, Inc.•Cummings, TN

15d•Onsite

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support top-line sales growth. The role leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field processing, and inventory adjustments. The OM drives store performance through sales, inventory results, and operational compliance; people leadership through talent acquisition, training, and development; and process execution through standard operating procedures and compliance standards. The position calls for operational excellence, results orientation, adaptability, and the ability to lead, influence, and develop a team. The OM promotes store sales, guest loyalty, payroll, omnichannel, and shrink goals; supports scheduling and workload planning; reviews financial and operational reporting; and uses company resources to improve results. The role includes guest-facing product and service support, such as makeup applications, skincare analysis, and product demonstrations. The OM also recruits and develops associates, fosters an inclusive and engaged team, establishes vendor partnerships, and models operational excellence. The position ensures compliance with company policies, procedures, dress code, safety, inventory control, cash management, and loss-prevention standards. It oversees operational execution, scheduling and task-management tools, store and service supplies, inventory processes, and company initiatives, and communicates business trends and operational needs to field leadership. The schedule is full-time and flexible, including days, evenings, weekends, and holidays, with availability required on Sundays and Mondays. Attendance at corporate business meetings and conferences is required.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Availability to work shifts on Sundays and Mondays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store retail and service sales, guest loyalty, payroll, omnichannel, and shrink goals.
Drive profitability through operational excellence, sales growth, and expense control.
Support store scheduling and workload planning using forecasts and payroll budgets, and communicate scheduling needs to the General Manager.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Establish vendor partnerships that support shipment and planogram expectations.
Model operational excellence by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program to support guest experience and store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Oversee operational focuses, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
Use company scheduling and task-management tools to manage schedules, attendance, workload, and store tasks.
Manage service, boutique, and store supply inventory and ordering within allocated budgets.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
Execute day-to-day inventory control and theft reporting processes.
Support continuous improvement and adoption of company initiatives and technology.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.