Operations Manager - Service

Restaurant Technologies•Torrance, CA

13d•$75,000 - $95,000

About The Position

The Operations Manager, Service is a depot leadership role responsible for overall depot performance through ownership of service operations within Restaurant Technologies’ Total Oil Management (TOM) system. As a member of the depot leadership team, the role contributes to the success of the entire operation by ensuring safe, efficient, high-quality execution across customer locations. The Operations Manager leads the Service team and partners closely with Distribution and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance. The role develops high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards across safety, service, and quality. In partnership with the General Manager, this position is accountable for depot-level financial and operational goals by optimizing workforce performance, improving customer experience, and driving continuous improvement in a fast-paced, field-based environment.

Requirements

2–4 years of experience in operations, service, distribution, or a route-based environment.
Experience leading people, teams, or daily operations, formally or informally.
Ability to coach, develop, and hold frontline employees accountable.
Comfort working in a fast-paced, hands-on environment.
Basic understanding of safety practices and regulated environments.
Ability to use data and metrics to manage performance and solve problems.
Willingness to lead from the front and actively participate in daily field operations.
High school diploma or equivalent.

Nice To Haves

1–2+ years of direct people management experience.
Experience supporting field service, installation, or equipment-based operations.
Proven ability to collaborate cross-functionally to support operational execution and customer outcomes.
Experience managing scheduling, labor, or workforce planning.
Experience using KPIs to drive performance in productivity, safety, and service.
Bachelor’s degree or equivalent experience.

Responsibilities

Lead and develop a high-performing team through coaching, accountability, recognition, documentation, and ongoing development while supporting engagement and retention.
Build leadership capability through coaching and talent development.
Implement and enforce safety policies, procedures, OSHA requirements, and company standards; coach team members on safe work practices and operational discipline.
Drive workforce planning, including recruiting, hiring, onboarding, scheduling, time management, performance management, and retention.
Oversee fleet performance and maintenance, including pre- and post-trip inspections, preventative maintenance, uptime and downtime monitoring, and fleet walks.
Create and sustain a customer-focused culture by resolving service issues quickly and effectively.
Partner cross-functionally to deliver strong customer outcomes and retention.
Oversee field service execution for the TOM system, including installation, maintenance, and troubleshooting.
Ensure high service completion rates, quality execution, and safe customer experiences.
Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with service and customer demand.
Manage inventory and equipment to support service operations and customer demand, including ordering and routine cycle counts.
Partner with the General Manager to achieve depot financial performance and key performance indicators.
Drive productivity, cost discipline, and continuous improvement across operations.