Operations Manager for Red Cliff Buffalo Bay Store

Red Cliff Band of Lake Superior Chippewa • Red Cliff, WI

1d

About The Position

The Operations Manager leads the day-to-day operations of the new Red Cliff Buffalo Bay convenience store and fuel station. The role builds and leads a local team, manages financial and operational performance, and ensures the store reflects and supports community values. The manager supervises store operations and staff, oversees fuel operations and regulatory compliance, and maintains a clean, safe, welcoming, and well-organized facility. The position reports to the Planning Administrator and is full-time and exempt.

Requirements

• Must be at least 21 years of age.
• At least 3 years of retail management experience.
• Demonstrated profit-and-loss, inventory, and people-management skills.
• Knowledge of fuel operations, AFDs, and relevant regulations.
• Class A or B Underground Storage Tank Operator certification, or ability to obtain it within 60 days.
• Responsible Beverage Service certification, or ability to obtain it within 30 days.
• Strong verbal and written communication, interpersonal, organizational, and problem-solving skills.
• Ability to engage with and respond to local community values and priorities.
• Valid driver's license and ability to pass background checks and required certifications.

Nice To Haves

• Convenience store or fuel retail experience.
• Food and beverage handling skills.

Responsibilities

• Recruit, hire, train, and supervise the Assistant Manager and C-Store Clerks.
• Create schedules, conduct performance evaluations, coach staff, address employee relations issues, foster a positive work environment, and ensure required staff certifications are maintained.
• Achieve sales targets and profitability goals; manage the operating budget, control costs, monitor sales reports and financial statements, prepare financial reports, and oversee cash handling and daily reconciliation.
• Manage ordering, receiving, stock rotation, and merchandising; build vendor relationships and negotiate favorable terms; conduct inventory counts, control shrinkage, and maintain product quality and expiration-date standards.
• Oversee fuel operations and environmental compliance, including inspections, fuel inventory, deliveries, spill prevention procedures, and required permits.
• Establish customer service standards, resolve complaints professionally, build community relationships, and represent the store at tribal events.
• Ensure compliance with federal, state, and tribal regulations, including tobacco, alcohol, and lottery requirements; enforce age verification procedures and maintain licenses, permits, and safety protocols.
• Oversee facility maintenance and cleanliness, coordinate vendor repairs, conduct inspections, and maintain security systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed