Operations Manager

Allied Universal • Salt Lake City, UT

12d • $56,000 - $56,000

About The Position

Allied Universal is hiring an Operations Manager to oversee the successful delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, while serving as a support and escalation point for employees and clients. The Operations Manager promotes service quality, workforce stability, and consistent operations by addressing performance concerns, maintaining contract staffing levels, and building strong client relationships. The position is based in Salt Lake City, Utah, and pays $56,000 per year.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• Meet applicable state or local licensing requirements, which may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage the selection and placement of security professionals and first-line supervisors; develop career and performance improvement plans; and evaluate low-performing employees for replacement, upgrade, or transfer.
• Make job offers and transfers using company procedures, aligning rates, schedules, and benefits with contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create and manage post schedules in WinTeam, ensuring adequate coverage and regularly updated schedules.
• Ensure positions are staffed according to contract requirements, manage branch overtime through scheduling and staffing, and maintain a qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement; review the weekly No Hours Report with Human Resources and disposition employees according to policy.
• Receive weekly timesheets, update schedules as needed, run payroll, maintain accurate records, resolve payroll discrepancies, and communicate their status to affected employees.
• Follow timekeeping and meal and rest period policies, ensure required acknowledgements are documented, and conduct weekly audits of timekeeping records.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items; represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions, ensure follow-up, and initiate and complete termination procedures and documentation as needed.
• Promote employee morale and retention through proactive communication and timely problem resolution, and apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan and 401(k) participation for eligible employees.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED