Operations Manager

Raising Cane's • Gastonia, NC

15d

About The Position

The Operations Manager (OM) supports the Restaurant Leader in leading operational excellence and upholding Raising Cane’s standards and culture across Restaurant operations. The role executes Restaurant operations functions, serves as manager on duty, opens and closes the Restaurant, and oversees cash handling and accountability. The OM manages shifts, deploys Crewmembers, supports customer service, and helps ensure the Restaurant is clean, safe, and in good working order. The position may occasionally require work-related driving, such as picking up product when business needs require it.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 3 years of Restaurant or retail management experience.
• Valid state-issued driver’s license.
• Complete all required Raising Cane’s company training programs.
• Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
• Detail-oriented and organized, with the ability to manage multiple changing priorities.
• Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
• Able to recognize and analyze problems, set goals, and create and execute plans to solve problems.
• Proficient with technology systems including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
• Able to lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist.
• Able to navigate stairs, move quickly, and remain on feet throughout the shift.
• Able to take orders accurately, process payments efficiently, and communicate clearly.
• Able to work safely around hot cooking equipment, cleaning supplies, and common ingredients such as oil and flour.
• Able to maintain a clean, safe Restaurant while following food safety and company procedures.

Nice To Haves

• New Restaurant opening experience.

Responsibilities

• Execute Restaurant operations functions.
• Act as manager on duty and open and close the Restaurant.
• Manage cash handling and ensure accountability.
• Enforce Raising Cane’s policies and standards.
• Execute shift management in accordance with operations and safety standards.
• Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
• Deploy Crewmembers during a shift.
• Provide exemplary customer service.
• Use the reward and recognition program for Crewmembers in the Restaurant.
• Authorize employee functions requiring manager approval, such as discounts, promotions, and timeclock overrides.
• Ensure the Restaurant is clean and the facility is in good working order.
• Complete other duties as assigned.
• Occasionally drive for work-related purposes when required by business needs.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Dependent care and healthcare flexible spending accounts.
• Company-provided life and disability insurance.
• Hospital indemnity, accident, and critical illness coverage.
• 401(k) with employer match for employees age 21 and older.
• Access to financial advisors for budget and retirement planning.
• One Pass Gym Membership Program.
• Tuition reimbursement.
• Crewmember Assistance Program.
• Pet insurance.
• Weekly pay, except in some states where pay is bi-weekly.
• Competitive pay and monthly bonus.
• Paid time off and sick time.
• Eight paid holidays a year.
• Early closure for company events.
• Casual work attire.
• Perkspot Employee Discount Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED