Operations Manager

Lineage Logistics•Chicago, IL

10h•$75,400 - $135,600

About The Position

The Operations Manager manages warehouse operational activities, including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. The role ensures that people, processes, and technology support the achievement of customer service standards. The manager leads direct reports by assigning duties, training, and providing performance feedback. They improve warehouse procedures, coordinate product availability with sales, inventory control, and operations support, and plan labor needs using sales forecasts and management input. The role also supports company KPIs, regulatory compliance and a culture of safety, analyzes operational reports, and builds partnerships with other departments. The position may involve working with machinery and material-handling equipment.

Requirements

At least 5 years of warehouse operations or direct warehouse management experience.
Experience with a Warehouse Management System (WMS).
Demonstrated management skills, with emphasis on guiding and developing a team, customer service, communications, and planning.
Ability to effectively present information to customers, clients, and employees.
Proficient computer skills, including Microsoft Office Suite.
Ability to work in temperatures as low as -20°F/-25°C in cold-storage sites or up to 100°F/37°C in dry-storage sites while wearing company-provided personal protective equipment and freezer gear.
Ability to lift a minimum of 40 pounds/18 kilograms; the required weight may be higher depending on the facility.
Ability to work a flexible schedule and shift, including weekends if needed.
Comfort working with varying noise levels, which can sometimes be loud.

Responsibilities

Manage, train, provide performance feedback to, and assign duties to direct reports to support productivity, efficiency, and effectiveness.
Continuously improve operational procedures, including verification of incoming and outgoing shipments, merchandise handling and disposition, and inventory maintenance.
Partner with sales, inventory control, and operations support to ensure product availability.
Plan long-range labor needs based on sales forecasts and management input.
Facilitate achievement of company KPIs for cost, productivity, customer service, profits, and team members.
Operate the facility in compliance with health, safety, and environment regulations and promote a culture of safety.
Analyze operational reports to identify trends and recommend solutions to management.
Build and maintain partnerships with departments including Finance, HR, Sales, and Continuous Improvement.
Work with machinery and material-handling equipment.