Operations Manager

Schulte Hospitality Group • Town of Amherst, NY

71d • Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Requirements

• 1-3 years of experience in similar leadership role. (I.E. Front desk supervisor, F&B manager or Supervisor, Assistant Front Office Manager, etc.)
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

Nice To Haves

• post-high school education preferred

Responsibilities

• Oversee day-to-day operations across front desk, housekeeping, maintenance, and guest services to ensure smooth, efficient property performance
• Serve as Manager on Duty (MOD) on a rotating basis, resolving guest issues and operational disruptions in real time
• Monitor guest satisfaction scores (e.g., GSS, TripAdvisor, Google reviews) and implement service recovery and improvement plans
• Ensure compliance with brand standards, health and safety regulations, and local licensing requirements
• Manage departmental budgets, labor costs, and operational expenses against forecasted targets
• Support recruitment, onboarding, training, and performance management across operational teams
• Lead or contribute to weekly operations meetings, reporting on KPIs to senior leadership
• Partner closely with Front Desk and F&B teams to drive quality, consistency, and profitability across all outlets (restaurant, bar, breakfast, banquets/events)
• Support menu engineering, pricing strategy, and promotional planning in collaboration with management.
• Ensure compliance with food safety, sanitation, and responsible alcohol service standards
• Oversee event and banquet execution, coordinating with sales and catering teams to deliver on client expectations
• Analyze F&B guest feedback and outlet performance data to identify opportunities for service and revenue improvement
• Assist in inventories
• Assist in vendor and supplier management, including contract negotiations and inventory control

Benefits

• Daily Pay
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED