Operations Manager

Magna Hospitality Group • Washington, DC

1d • $0 - $30

About The Position

We are seeking a guest-focused, results-driven Operations Manager to oversee key areas of hotel operations and help drive exceptional performance across the property. The role balances people, performance, and profitability by leading team members, supporting multiple departments, maintaining brand standards, managing labor and costs, and ensuring an exceptional guest experience.

The Operations Manager oversees daily hotel operations and works with hotel leadership to achieve operational, financial, and guest-service goals. The position includes supporting Front Office, Food & Beverage, and other operational departments as needed, while fostering a positive, accountable, and team-oriented work environment.

Requirements

• Minimum of 3–5 years of related hospitality experience.
• At least 2 years of supervisory experience in a hotel environment.
• 1–2 years of Food & Beverage and Front Office experience.
• Previous experience supervising multiple hotel departments.
• Experience managing budgets, labor controls, and operating costs.
• Strong leadership, customer service, and interpersonal skills.
• Fluent English communication skills, including the ability to read, write, and speak fluently.
• Strong computer skills.
• Schedule flexibility is required.
• Valid driver's license.

Nice To Haves

• Microsoft Office experience, including Word, Excel, and PowerPoint, is beneficial.
• Experience with hotel platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is preferred.

Responsibilities

• Oversee daily hotel operations while maintaining company and brand standards.
• Lead, coach, motivate, and develop team members across multiple departments.
• Drive guest satisfaction by ensuring consistent, high-quality service throughout the property.
• Support Front Office, Food & Beverage, and other operational departments as needed.
• Monitor hotel performance and identify opportunities to improve operations and profitability.
• Drive profitability through revenue generation, cost control, and effective labor management.
• Manage departmental budgets, labor controls, and operating costs.
• Implement brand service strategies and initiatives to meet or exceed guest expectations.
• Resolve guest concerns professionally and ensure appropriate follow-through.
• Partner with hotel leadership to achieve operational, financial, and guest-service goals.
• Help create a positive, accountable, and team-oriented work environment.

Benefits

• Bonus eligible.
• 401(k).
• Health, dental, vision, life, and voluntary insurance.
• TEAM and travel discounts; food and beverage discounts at select locations.
• Vacation, wellness, and holiday pay.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed