Operations Manager

City of New York•New York, NY

17d•$105,000 - $112,000•Onsite

About The Position

The Operations Manager oversees an assigned tour at a secure juvenile detention facility operated by the Administration for Children’s Services’ Division of Youth and Family Justice. The role manages programs and operations related to the supervision, conduct, and order of youth in care, and provides facility-operations coverage when the Executive Director of Operations is absent. The position helps maintain safe and secure operations for youth and staff while ensuring that facility services meet youths’ needs. The role oversees staff scheduling and related workforce issues, supports hiring, monitors youth services and activities, and guides staff in implementing agency policies and procedures. It also reviews incidents, conducts video reviews and investigations, develops corrective action plans, and evaluates operational needs. The facility operates 24 hours a day, seven days a week; schedules may include evenings, weekends, holidays, and mandatory overtime, with shifts assigned according to agency needs.

Requirements

A master’s degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
A master’s degree from an accredited college in sociology, psychology, education, public administration, or a closely related field, and five years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
Education and/or experience equivalent to either of the listed combinations; all candidates must have two years of administrative experience in a child care setting.
Candidates with child-caring responsibilities are subject to the inquiry required by Section 424-A of the New York Social Services Law regarding child abuse and maltreatment reports.

Responsibilities

Manage operations of an assigned facility tour by planning, monitoring, and evaluating programs related to the supervision, conduct, and order of youth in care.
Provide coverage for facility operations when the Executive Director of Operations is absent.
Interview and select candidates for secure-detention vacancies.
Manage staff scheduling, absenteeism, and overtime reduction.
Implement policies and evaluate current practices to maintain operational safety and security for youth and staff.
Monitor the Associate Youth Development Specialist’s coordination of youth activities and services during the tour, including education, recreation, medical, and social services.
Conduct individual and group staff conferences about agency policies, procedures, behavioral and adjustment issues, and staff observation, recording, and response skills.
Perform Safe Crisis Management (SCM) and ensure staff comply with SCM training requirements.
Review incident reports for legibility, accuracy, and required identifiers.
Review video footage as part of incident follow-up to identify successes and incident trends.
Investigate child abuse allegations and critical incidents through interviews, video review, managerial reports, and corrective action plans submitted to the Executive Director of Operations and facility Assistant Commissioner within 24 hours of occurrence.
Assess critical areas of the assigned tour and develop action plans to address operational needs.
Conduct inspection tours of assigned living units.
Oversee, monitor, and resolve City Time-related issues.