Operations Manager - Security

GardaWorld•Burleson, TX

8d•Onsite

About The Position

GardaWorld is hiring an Operations Manager to oversee security services and serve as the link between clients, GardaWorld, and assigned staff. The role focuses on service quality, client relationships, account success, operational oversight, and ensuring contract and regulatory compliance. The position is based at a work site in Burleson, Texas, and requires in-person visits to client sites throughout the market. The Operations Manager supervises daily security services, supports and develops assigned staff, and maintains operational knowledge of account requirements and procedures. The role also involves financial and administrative responsibilities, including working with scheduling, billing, payroll, budgets, and reports. GardaWorld lists a salary of $75,000 per year, comprehensive benefits, and career growth opportunities.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
Valid driver's license and a driving record meeting company vehicle and insurance eligibility standards.
Minimum of 3 years of security management experience.
Experience with scheduling, billing, and payroll.

Responsibilities

Supervise day-to-day security services at facilities and ensure service meets high standards.
Develop and maintain effective relationships with clients and employees, serving as liaison between GardaWorld, clients, and assigned staff.
Meet regularly with clients to address problems, offer solutions, provide updates, communicate needs, and ensure contract compliance and customer satisfaction.
Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
Visit and inspect supervisors and security officers, review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policies, provide assistance, and initiate corrective action as needed.
Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed for effective account operations.
Assist in developing and implementing staffing schedules, budgets, payroll, and other reports.
Ensure compliance with federal, state, and local regulations in assigned accounts.
Ensure compliance with contracts and collective bargaining agreements in assigned accounts.
Recommend approaches, policies, and procedures to continually improve departmental efficiency and services.
Ensure progressive discipline is followed for corrective actions.
Perform other duties as assigned.