Operations Manager

Walmart•Nacogdoches, TX

8d•$65,000 - $100,000•Onsite

About The Position

The Operations Manager supports store operations and assists the Store Manager in achieving financial performance goals. The role leads and develops associates, promotes excellent customer service, ensures compliance with company policies and standards, and coordinates operational assignments and initiatives. It also represents the company in community outreach and supports sustainability efforts. The position is based at 1030 N University Dr, Nacogdoches, Texas. The role requires fostering a workplace where associates feel respected, supported, and included; maintaining integrity and accountability; prioritizing customers and members; and promoting continuous improvement and learning.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Initiate, direct, and participate in community outreach programs; encourage associates and managers to serve the community; build relationships with community stakeholders; represent the company to external organizations; and promote company-sponsored programs, events, and sustainability efforts.
Ensure compliance with company policies and procedures by holding hourly associates accountable, analyzing reports, implementing and monitoring asset-protection and safety controls, maintaining quality-assurance standards, overseeing safety and operational reviews, and implementing corrective action plans.
Supervise and develop hourly associates by hiring, training, mentoring, listening, assigning duties, evaluating performance, recognizing contributions, setting clear expectations, and providing feedback to support business goals.
Model and promote customer-service standards, support customer-service initiatives, resolve customer needs and complaints, and lead process improvements to provide a high-quality customer experience.
Assist the Store Manager in driving facility financial performance by pursuing sales and profit goals, reviewing profit-and-loss statements, controlling expenses, correcting financial deficiencies, and contributing to budget forecasting through analysis of economic trends and community needs.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; build accountability; measure progress; identify improvement opportunities; and demonstrate adaptability and continuous learning.
Ensure compliance with company policies, mission, values, ethics, and integrity standards; implement related action plans; support the Open Door Policy; and guide associates in applying these standards to business processes.
Build collaborative, high-performing teams; attract, retain, empower, and develop talent; communicate effectively; recognize contributions; and foster belonging.
Make data-informed decisions that balance short- and long-term priorities and consider customers, associates, shareholders, suppliers, business partners, and communities.
Support Walmart's goal of becoming a regenerative company, including efforts to create belonging, eliminate waste, and participate in local giving.
Encourage continuous improvement, adoption of new technologies and skills, learning from mistakes, and support for others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates; Walmart pays tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.