Operations Manager

Allied Universal • Phoenix, AZ

14d

About The Position

Allied Universal is hiring an Operations Manager to oversee the successful delivery of security services across assigned client sites. The role leads frontline hiring, staffing, scheduling, training, and operational compliance, while providing support and escalation assistance to employees and clients. The Operations Manager promotes high-quality service, workforce stability, and consistent operations by addressing performance concerns, maintaining contractually required staffing levels, and building strong client relationships.

The position manages employee selection and placement, job offers and transfers, career development, schedules, workforce coverage, payroll, timekeeping, employee relations, and separation processes. It also maintains operational records and supports company representation in employment-related hearings and other liability matters. The position is based in Phoenix, California, and pays $53,822 per year.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or personal vehicle for business purposes.
• Meet applicable state and local licensing requirements, which may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in protective services.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust through participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors, and develop career development and performance improvement plans.
• Evaluate low-performing employees for replacement, upgrade, or transfer.
• Make job offers and transfers using company procedures, and align offered rates, schedules, and benefits with post contract requirements.
• Maintain and publish the weekly Open Post List and manage job openings within the division or branch.
• Create, modify, and maintain post schedules in WinTeam to ensure adequate coverage.
• Ensure positions are staffed according to contract requirements, manage overtime through scheduling and staffing, and maintain a qualified flex workforce for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition employees with no hours according to company policies.
• Receive weekly timesheets, update WinTeam schedules as necessary, and run weekly payroll according to company procedures.
• Maintain payroll records, resolve discrepancies promptly, and communicate their status to affected employees.
• Follow company timekeeping and meal- and rest-break policies, document required acknowledgements, and audit timekeeping records weekly.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items.
• Represent the company in matters including unemployment and workers’ compensation hearings or depositions, union meetings where applicable, state agency activities, and related liability matters.
• Conduct and document employee counseling and disciplinary sessions, and follow up to resolve issues.
• Initiate and carry out voluntary and involuntary termination procedures, including termination meetings and follow-up documentation.
• Promote employee morale and retention through proactive communication and timely problem resolution, and apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff where appropriate.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• 401(k) participation for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED