Operations Manager

Elite Material Handling LLC • Houston, TX

4d • $100,000 - $115,000

About The Position

The Operations Manager serves as the senior on-site operations leader for Elite Material Handling within an assigned market. The role is accountable for day-to-day operational execution, service excellence, safety performance, employee development, and the operational drivers that affect financial performance. It ensures that policies, procedures, and workflows are implemented consistently; evaluates results using operational metrics and customer outcomes; and works with the Vice President of Operations and cross-functional leaders to align staffing, capacity, and execution with company strategy and customer commitments. The position does not have direct P&L ownership.

The Operations Manager leads department leaders and front-line teams, oversees service and parts execution and operational asset utilization, addresses significant operational and customer issues, and promotes accountability, safety, and continuous improvement. The role also supports budgeting and forecasting with Finance, aligns customer commitments with operational capacity alongside Sales leadership, and leads adoption of operational systems, processes, and standards.

Requirements

• Bachelor’s degree preferred; equivalent industry experience may be considered instead of a degree.
• At least five years of progressive operations experience in a service-oriented or branch-based environment.
• Proven background in operational finance, KPI and metric management, and performance accountability.
• Demonstrated senior-level operations leadership experience or leadership across multiple functional areas.
• Experience collaborating cross-functionally with Sales, Finance, and other business partners.
• Proficiency in Microsoft Office and experience with operational and/or ERP systems.
• Valid driver’s license and reliable transportation.
• Successful completion of a criminal background check.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Define, implement, and maintain operational policies, procedures, and workflows to improve efficiency, consistency, and customer experience.
• Set expectations and enforce accountability for workforce discipline, attendance, productivity, and adherence to company standards.
• Execute operating plans aligned with growth objectives, service strategy, and financial discipline, translating priorities into daily plans and leader accountability.
• Manage operational drivers affecting financial performance, including labor efficiency, service revenue execution, expense control, and revenue capture.
• Monitor and improve technician and shop productivity using metrics and trend analysis, including revenue per technician, daily service calls, first-time fix performance, and rework reduction.
• Oversee service and parts execution to improve responsiveness, throughput, and customer uptime; reinforce disciplined estimating, quoting, and follow-through.
• Manage operational asset utilization and availability, including rental readiness and turn, critical parts availability, and resource allocation.
• Partner with Finance on budgeting, forecasting, variance awareness, invoicing accuracy, revenue leakage reduction, billing readiness, and operational controls.
• Coordinate with Sales leadership to align customer commitments with operational capacity and ensure handoffs and service expectations are met.
• Lead and develop department leaders and front-line teams through coaching, performance management, routine check-ins, and corrective action as needed.
• Identify operational risks, gaps, and inefficiencies; implement corrective actions and continuous-improvement initiatives and measure and sustain results.
• Serve as the escalation point for significant operational, service, or customer issues, ensuring timely resolution and root-cause prevention.
• Ensure compliance with company policies, safety programs, and applicable regulatory requirements, and reinforce safe work practices.
• Promote accountability, safety, continuous improvement, and servant leadership.
• Lead change management for systems, processes, and operational standardization initiatives.
• Perform other duties as assigned by executive leadership.

Benefits

• Competitive pay and incentive opportunities.
• Full benefits package beginning on day one, including medical, dental, vision, 401(k) with company match, company-paid life insurance, and disability coverage.
• Competitive paid time off and paid holidays.
• Uniform and boot allowance.
• Training and mentoring.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed