Operations Manager

Dream • Mott Haven, NY

13d

About The Position

The Operations Manager supports school-based staff with operational information systems, maintains and analyzes operational data, supports student recruitment and enrollment, manages special projects, and coordinates network-wide academic or operational purchasing. Reporting to the Director of Operations, this role contributes to effective school operations in a growing, fast-paced environment.

The position encompasses office, inventory, facilities, systems and process, student recruitment, administrative, assessment, event and trip, and talent management. The Operations Manager helps maintain a welcoming and organized school office; develops and manages systems for school supplies and inventory; supports facilities upkeep; and helps implement operational procedures for areas such as transportation, safety, school meals, procurement, compliance, arrival, dismissal, and attendance.

The role manages recruitment, enrollment, and re-enrollment communications and data; maintains student information systems; enters, analyzes, and reports operational data; coordinates distribution of student materials and food services; and supports school and network events and special projects. Assessment responsibilities include preparing, distributing, securing, and accounting for assessment materials, coordinating exam logistics, and supporting compliant testing environments. The Operations Manager also supports staff onboarding, coordinator training, and coaching.

Requirements

• Bachelor’s degree.
• At least 2 years of administrative experience.
• Excellent written, oral, and interpersonal communication skills.
• Strong commitment to customer service and understanding of the importance of administrative functions to the organization’s mission.
• Dependability and a commitment to being on time and prepared.
• Collaborative team-player.
• Willingness to change priorities at short notice and a “whatever it takes” attitude.
• Strong computer skills, including proficiency with Microsoft Word, Excel, and Google Suite.
• Strong belief in DREAM’s mission and values and desire to make a difference in the lives of students, families, and the community.
• Ability to meet the physical demands of the position, including standing, walking, bending, reaching overhead, lifting heavy objects, working in tight spaces, handling objects and operating tools or computers, and using specified visual abilities, unless reasonable accommodations can be made.

Nice To Haves

• Administrative experience in a school or nonprofit setting.
• Bilingual Spanish/English.
• Knowledge of and experience with school facilities and relevant technologies, such as Google Suite, PowerSchool, and DeansList.

Responsibilities

• Serve as a school point of contact by managing the office, greeting families and visitors, and answering phone calls and emails.
• Support school operations and cultural practices, maintain an organized and clean operations office, and promote a welcoming, customer-service-oriented environment.
• Create and manage inventory and ordering systems for curricular materials and school-wide operational purchases, train staff on the ordering system, and ensure supplies are inventoried regularly.
• Help ensure facilities issues are raised and addressed promptly, participate in facilities walkthroughs, and develop systems to uphold aesthetic standards.
• Support the development and implementation of school-wide systems and procedures, including transportation, safety, meals, procurement, and compliance tracking.
• Manage school-wide systems for arrival, dismissal, and attendance.
• Identify opportunities to improve school operations and lead or support related special projects.
• Manage student recruitment, enrollment, and re-enrollment under the guidance of the Director of Operations.
• Communicate with prospective, accepted, and current families about enrollment and re-enrollment; manage the family referral process and related data and outreach.
• Plan and execute family engagement and student recruitment events, including logistics for weekend and after-hours events.
• Manage enrollment and re-enrollment data, wait lists, and student discharges to support grade-level enrollment targets.
• Maintain accurate, up-to-date scholar information systems, including PowerSchool, ATS, and SchoolMint.
• Enter, analyze, and report operational data, including data required for school, board, and regulatory reporting.
• Manage centralized systems and distribution of student MetroCards, uniforms, and other materials, and coordinate school food services for staff and scholars.
• Support planning and implementation of team-wide events, including professional development, team-building, and organization-wide occasions.
• Receive, inventory, print, secure, and distribute paper assessments; prepare assessment materials for distribution.
• Coordinate pickup and drop-off of state, Regents, and AP exams and verify electronic assessment setup.
• Support monitoring of testing environments and students, ensure testing procedures and regulations are followed, and collect and account for testing materials.
• Support test scoring and data roll-up for the school instructional team as needed.
• Manage facilities setup requests, student meal requests, and outsourced staff meal orders for assessment administration.
• Support training and onboarding of new staff, yearlong training and development of coordinators, and coaching and feedback for operations coordinators.
• Serve as the point person for special projects and support the Director of Operations as needed.

Benefits

• Flexible medical health plans, with the majority of employee, spouse/domestic partner, and child costs subsidized.
• Choice of a variety of medical plans.
• Dental and vision plans.
• Disability benefits.
• Life insurance.
• Up to 12 weeks of fully paid parental leave.
• Flexible spending account options.
• Pre-tax commuter benefits for parking and transit.
• Fitness and entertainment discounts.
• Employee assistance program support.
• 403(b) retirement plan with employer match starting at 4% after one year, with increases tied to DREAM tenure.
• Referral, performance, and tenure milestone bonuses.
• Discounted school meals through the in-house Scratch Food Program.
• Tuition reimbursement support.
• Access to a professional development fund.
• Approximately 48 days off during the school year for school-based 12-month employees, including holidays, school breaks, personal days, and wellness days.
• Potential annual performance-based salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level