Operations Manager – Accelerated Leadership Development Program

WM•St Louis, MO

About The Position

The Operations Manager Trainee (OMT) program is a structured five-month leadership development program intended to prepare participants for a front-line Operations Manager role. Training provides hands-on field experience leading employees, improving operational efficiency, supporting safety programs, and driving customer satisfaction. Most of the day is spent in the field interacting with front-line employees. The program teaches participants to increase financial profitability, maximize operational efficiency, improve customer satisfaction, and lead teams. Trainees must be willing to relocate within a certain geographic area after completing the program. Upon successful completion, they transition into an Operations Manager position, where they coach, mentor, and manage frontline employees, oversee daily route operations, and ensure safety, performance, and service excellence.

Requirements

Bachelor's degree (accredited), or a high school diploma or GED (accredited) with two years of relevant work experience.
At least two years of relevant work experience, in addition to education requirements where applicable.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire, maintained with a clean driving record throughout employment in this position.
Willingness to relocate within a certain geographic area at the end of the training program.

Responsibilities

Provide timely and consistent touchpoints with frontline employees.
Review best practices regularly to enhance daily performance.
Partner with Drivers and Technicians to develop job-related skills.
Complete the assigned OMT training curriculum and all other assigned training.
Practice coaching conversations and seek feedback on them.
Collaborate with frontline managers to learn day-to-day business operations.
Develop knowledge of DOT and OSHA safety programs and systems, operational business processes, systems and tools, performance management, dispatch and routing, and fleet maintenance processes.
As an Operations Manager after successful program completion, coach, mentor, and manage frontline employees; oversee daily route operations; and ensure safety, performance, and service excellence.