Leadership Development Program

AAA-The Auto Club Group•Glenwood, NC

19h

About The Position

The Car Care Leadership Development Program provides future leaders with foundational training and guidance to operate, lead, and maximize a Car Care center. Participants train with leaders at various Car Care locations to learn the organization’s processes and functions. The program is intended to prepare participants to transition to a Facility Manager or Assistant Facility Manager after a 90-day training period. Participants learn to manage operational, budgetary, and financial activities, including payroll, expense control, and shop efficiency. They review sales and financial reports and profit-and-loss statements, then implement actions to meet key performance indicators. The role also involves maintaining inventory standards; training, coaching, and recognizing staff; scheduling coverage; supporting recruitment and employment decisions with Area/Regional Managers; maintaining customer service; promoting services across business lines; and ensuring safety compliance and follow-up on safety incidents. During training, the position has no supervisory responsibilities. Regular and reliable attendance is essential. The work involves a busy environment with interaction with people and handling difficult situations. Applicants offered employment must consent to a background and drug screen based on position requirements.

Requirements

High school diploma, GED, or equivalent successful business experience.
Valid driver’s license.
At least 2 years of experience with direct reports or in management, and face-to-face customer experience.
Demonstrated results-focused bias for action.
Ability to analyze financial information to evaluate strategic opportunities and options.
Ability to manage effective teams and partnerships.
Ability to work with individuals and groups to achieve common goals.
Ability to objectively review facts and options, make logical business decisions, and consider organizational goals.
Ability to quickly understand business risks and opportunities.
Ability to achieve goals through effective interaction with leaders, peers, employees, partners, and contacts.
Ability to perform work involving sitting, standing, walking, reaching, grabbing, lifting, and carrying typical office equipment weighing up to approximately 80 pounds.
Normal or corrected hearing sufficient to receive detailed oral information and understand normal conversations in person and by telephone.
Mental and emotional ability to work effectively in a busy environment, interact with people, and deal with difficult situations.
Regular and reliable attendance.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Learn to lead and manage the operational, budgetary, and financial responsibilities of a Car Care location, including payroll, expense control, and shop efficiencies.
Review financial and sales performance reports and profit-and-loss statements, and implement actionable solutions to meet key performance indicators.
Monitor and maintain company inventory standards.
Improve staff performance through ongoing training, coaching, feedback, and recognition.
Lead employees to meet productivity, quality, and customer service expectations.
Document performance issues in accordance with company policies and procedures.
Prepare staff schedules to provide adequate coverage for member/customer service and repair needs.
Partner with the Area/Regional Manager to recruit, interview, select, and hire staff to meet business needs.
Partner with the Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly.
Handle customer complaints promptly with a focus on solutions and resolution to maintain high customer service scores.
Identify member/customer needs across business lines and introduce members to other departments.
Champion safety and ensure the Car Care branch complies with established safety guidelines.
Investigate safety incidents and identify opportunities for correction or improvement with the Safety Manager.