Operations Manager

Bank of America•Riverside, CA

8d•$64,700 - $108,500•Onsite

About The Position

The Operations Manager leads a segment or small operations unit for a site, region, or product line within the bank’s internal operations. The role identifies, analyzes, and resolves complex problems; ensures compliance with policies; and develops and implements processes to improve operating efficiency and workflow accuracy. It oversees employees’ day-to-day activities, including transaction execution, and manages budgets, expenses, forecasting, and reporting. The position is in Global Credit Operations (GCO), which is responsible for fulfillment, servicing, and protection of credit offerings for business banking, Global Wealth & Investment Management, commercial and corporate clients, and leasing and trade products. The role may also manage associates and is expected to demonstrate inclusive leadership, process and data knowledge, clear communication, risk management, coaching, financial stewardship, talent development, and accountability for business outcomes. The role is based at the East Providence Call Center in Riverside, Rhode Island. It is a first-shift position with a 40-hour workweek. The annual salary range is $64,700 to $108,500, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and company benefits, including paid time off.

Requirements

Minimum of one year of Team Lead or SME experience.
Minimum of one year of commercial lending experience.
High school diploma, GED, secondary school qualification, or equivalent.
Skills listed: Business Operations Management; Customer Service Management; Performance Management; Process Performance Measurement; Talent Development; Account Management; Client Management; Leadership Development; Process Management; Relationship Building; Hiring and Onboarding; Policies, Procedures, and Guidelines Management; Process Design; Risk Management; Workforce Analytics.

Responsibilities

Forecast and manage staffing levels and capacity; provide effective coaching and constructive feedback to drive operational excellence.
Apply end-to-end process knowledge and ensure adherence to bank and regulatory policies and procedures when making decisions affecting operations and product lines.
Develop and analyze procedures to enhance unit or product-related activities.
Oversee budget and expense management, reporting, and forecasting for designated areas.
Evaluate efficiencies and identify opportunities to improve and grow processes; identify data, metrics, and key performance indicators to measure effectiveness.
Align bank priorities and strategies with employee metrics and goals, and recognize, encourage, and improve team performance to support an inclusive work environment.
Where applicable, create an inclusive team, promote process knowledge and data-driven decisions, communicate business priorities, identify and resolve risks, coach and develop associates, manage expenses, recruit and onboard talent, and deliver business outcomes through effective team management.