Operations Manager - 2nd Shift
About The Position
ThriftBooks is hiring an Operations Manager to lead its second-shift operation at a high-volume processing center in the Cockrell Hill area of Dallas, Texas. The role leads approximately 75 or more team members through two department managers and directly manages and develops the Production Manager, Fulfillment Manager, and other operational leaders. Success is measured through safety, productivity, shipping execution, quality, labor efficiency, and leadership development. The Operations Manager partners with facility leadership to drive continuous improvement, eliminate waste, improve throughput and quality, and reduce operating costs. The role supports hiring, coaching, performance management, accountability, staffing and labor planning, and development of future leads and managers. It ensures customer orders meet shipping deadlines and that teams consistently follow standard work, training, PPE, powered-equipment procedures, safety and housekeeping expectations. The manager also works with HR, safety, maintenance, and other leaders to resolve operational issues, support peak-volume planning, and adapt workflows and priorities as business needs change. The regular schedule is Sunday through Thursday, 3:30 p.m. to midnight. The stated hiring base salary range is $75,000–$100,000 per year. ThriftBooks emphasizes employee respect, safety, internal promotion, high performance, and helping keep used books out of landfills. Applicants must be legally authorized to work in the United States; the company cannot provide employment visa sponsorship. Candidates must authorize a pre-employment background check.
Requirements
- At least 5 years of warehouse, fulfillment, distribution, manufacturing, or similar operations-management experience.
- Demonstrated experience leading warehouse teams in a fast-paced, high-volume environment.
- Experience developing supervisors, managers, or team leads and holding teams accountable to performance expectations.
- Strong knowledge of warehouse safety practices, compliance requirements, and forklift operations.
- Experience with labor planning, staffing, hiring, employee discipline, and performance management.
- Ability to use productivity and operational metrics to identify issues and improve results.
- Strong communication, problem-solving, and decision-making skills.
- Ability to work the regular second-shift schedule: Sunday through Thursday, 3:30 p.m. to midnight.
- Legally authorized to work in the United States; employment visa sponsorship is not available.
- Willingness to authorize a pre-employment background check.
Nice To Haves
- Experience in e-commerce fulfillment or a piece-rate production environment.
- Experience improving shipping execution, quality, and workforce stability.
- Lean, Six Sigma, or other continuous-improvement experience.
- Familiarity with warehouse-management systems and operational reporting tools.
Responsibilities
- Lead a second-shift operation of approximately 75 or more team members through two department managers.
- Directly manage and develop the Production Manager, Fulfillment Manager, and additional operational leaders.
- Partner with facility leadership on continuous-improvement initiatives to eliminate waste, improve throughput and quality, and reduce operating costs.
- Support hiring, coaching, performance management, and accountability to build a reliable, engaged team.
- Ensure customer orders meet shipping deadlines while maintaining quality, productivity, and accuracy expectations.
- Use operational data and floor observations to improve staffing, workflow, labor planning, and team performance.
- Drive safety, compliance, forklift support, and a clean, organized warehouse environment.
- Partner with HR, safety, maintenance, and other leaders to resolve operational issues and support growth.
- Identify high-potential employees and create development plans to build future leads and managers.
- Ensure consistent execution of standard work, training requirements, PPE, powered-equipment procedures, and housekeeping expectations.
- Support peak-volume planning and adjust labor, priorities, and workflows as business needs change.
- Maintain a consistent presence on the warehouse floor throughout the shift.
Benefits
- Annual bonus incentive
- Competitive compensation package
- Paid time off accrued at 15 days per year
- Six paid holidays per calendar year
- Medical insurance
- Vision insurance
- Dental insurance
- Company-paid short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) match program
- Professional development and growth opportunities
- Free books
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
