Operations Manager, US Pest

Rentokil • Billings, MT

22h

About The Position

The Operations Manager trains, leads, and develops a team of specialists while helping achieve sales and revenue goals, client loyalty and retention, and exceptional client service. The role manages daily operations and staff performance, appointment scheduling and field routing, client quality-control audits, and account management. It also oversees basic financial performance, including revenue growth and expense control, and works closely with clients and the sales team on service and business development. The position requires daily travel throughout the assigned territory and a flexible schedule, including early mornings and weekend work when needed.

Requirements

• 3–5 years of management experience, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage the daily operations of specialists to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Monitor and adjust scheduled appointments for efficiency and manage field routing.
• Conduct client quality-control audits and support account management.
• Submit weekly, monthly, and yearly reports as required.
• Train, mentor, coach, lead, and develop service professionals.
• Work a flexible schedule, including early mornings and weekend work when needed.

Benefits

• Professional growth opportunities and career development pathways.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, with benefits beginning on day 1 for full-time colleagues.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives offered in many roles.
• Health, safety, and flexibility prioritized by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed