Operations Manager (Contingency Hire)

KBR, Inc.•Washington, DC

2d•$80,040 - $119,945•Onsite

About The Position

KBR's Product and Technology Solutions Division specializes in rapid prototyping and advanced technology solutions for directed energy, electronic warfare, and security applications. With expertise in electronic warfare systems, critical infrastructure protection, and product R&D, KBR delivers cutting-edge innovations to meet mission-critical needs. Backed by a global presence and a strong ethical framework, KBR collaborates closely with customers to develop secure, effective, and forward-thinking solutions. This position is contingent on the award of a contract. The Operations Manager is responsible for leading and overseeing IT operations supporting Federal Government programs. The successful candidate will provide operational leadership, ensure compliance with ITSM best practices, coordinate cross-functional teams, manage resources, and maintain high levels of system availability, performance, and customer satisfaction. Experience supporting DoD customers and operating within secure, mission-critical environments is highly desirable.

Requirements

Must be a U.S. Citizen.
Active DoD Top Secret Security Clearance (minimum requirement).
High School Diploma or equivalent.
Minimum of 10 years of demonstrated experience in IT operations utilizing IT Service Management (ITSM) best practices within the Federal Government.
Minimum of 10 years of demonstrated experience serving in a senior IT management role supporting Federal Government operations.

Nice To Haves

Preference for experience supporting the Department of Defense (DoD) environment.

Responsibilities

Lead daily IT operations in support of Federal Government programs.
Implement and enforce ITSM processes and industry best practices.
Manage operational performance, staffing, schedules, and resources.
Coordinate with Government stakeholders to ensure mission success.
Monitor service delivery, identify operational risks, and implement corrective actions.
Develop and maintain operational procedures, metrics, and reporting.
Ensure compliance with Government policies, security requirements, and contractual obligations.
Provide leadership and mentorship to technical and operational personnel.
Support continuous process improvement initiatives to increase operational efficiency and customer satisfaction.