Operations Hire Ahead- Loan Servicing

ICCU•Chubbuck, ID

11d

About The Position

The Operations Hire Ahead performs a variety of duties across Operations teams to support courteous, accurate, and efficient service and member satisfaction. Work includes handling and processing mail and documents, maintaining consumer loan and deposit accounts, processing mortgage and card-related transactions, and conducting account research. The role also supports positive vendor relationships and requires accuracy, organization, confidentiality, and a cooperative, professional attitude. Applicants must be eligible for ICCU membership to obtain employment.

Requirements

High school diploma or GED required.
Ability to work with little supervision.
Organized, with good communication and interpersonal skills.
Ability to maintain the confidentiality of Credit Union and member records.
Cooperative and positive attitude toward members and Credit Union staff.
Accuracy in balancing and account research, and ability to diagnose simple problems.
Professional appearance, attendance, and quality and quantity of work.
Willingness to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Ability to perform tasks requiring manual dexterity, sit for extended periods, lift 20–40 pounds, perform repetitive wrist, hand, and finger motions, reach keyboards, and operate basic office machines.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

0–3 years of experience preferred.

Responsibilities

Pick up, sort, and process USPS Image mail; review documents for readability and storage.
Assist with mail and Green Bags for the MSC and branch locations.
Complete consumer loan file maintenance.
Secure liens on titles for consumer loans.
Review and process faxes, emails, and phone calls.
Process real estate payoff quotes.
Maintain homeowner’s insurance records.
Key mortgage payments.
Process reconveyances.
Assist with account research, including photocopy requests and statement reviews.
Perform deposit account maintenance and various transaction processing.
Process deposit reports to ensure proper account maintenance.
Complete card and ATM maintenance.
Interpret and key system exceptions related to card accounts.
Maintain positive vendor relationships and provide courteous, accurate, and efficient service to members.
Perform additional duties as assigned.