Loan Servicing Operations Specialist

Bank of America•Plano, TX

1d•Onsite

About The Position

At Bank of America, the Loan Servicing Operations Specialist reviews loans for adherence to guidelines, responds to internal and external inquiries, and recommends appropriate bank actions. The role involves researching and preparing documentation, analyzing and resolving complex requests, and responding to complicated inquiries from customers, investors, and other third parties. It handles complex loan transactions that require a high level of subject matter expertise. Bank of America describes its culture as focused on Responsible Growth, inclusion, career development, and supporting teammates’ physical, emotional, and financial wellness. The company is committed to an in-office culture that supports collaboration, engagement, and career development, with role-specific flexibility based on business needs.

Requirements

Ability to adapt quickly to change without negatively affecting performance or productivity.
Strong organizational and time-management skills to perform multiple tasks within limited time frames.
Excellent analytical and problem-solving skills.
Professional demeanor in all situations.
Excellent written and verbal interpersonal and communication skills.
Customer-centric focus.
Flexible, willing to learn, and self-motivated.

Responsibilities

Handle complex loan transactions requiring subject matter expertise and support senior management.
Review closed loans for adherence to established loan guidelines.
Respond to internal and external audits and inquiries, recommending appropriate actions in accordance with bank guidelines and regulatory requirements.
Support or conduct loan-level negotiations with external parties.
Provide feedback to underwriters and participate in developing and delivering training as needed.
Train and mentor teammates to improve individual and team performance.