Loan Servicing Operations Specialist

Bank of America•Plano, TX

3d•Onsite

About The Position

At Bank of America, the Loan Servicing Operations Specialist reviews loans for adherence to guidelines, responds to internal and external inquiries, and recommends appropriate bank actions. The role includes researching and preparing documentation, analyzing and resolving complex requests, and responding to complicated inquiries from customers, investors, and other third parties. It handles complex transactions requiring a high level of subject matter expertise, while supporting senior management and helping improve team performance.

Requirements

Ability to adapt quickly to change without negatively affecting performance or productivity.
Strong organizational and time-management skills, including the ability to perform multiple tasks within limited time frames.
Excellent analytical and problem-solving skills.
Professional demeanor in all situations.
Excellent written and verbal interpersonal and communication skills.
Customer-centric focus.
Flexible, willing to learn, and self-motivated.
Skills: attention to detail, oral communications, problem solving, result orientation, written communications, decision making, emotional intelligence, executive presence, fiscal responsibility, research, drives engagement, innovative thinking, negotiation, presentation skills, and risk management.

Responsibilities

Handle complex loan transactions requiring subject matter expertise and support senior management.
Review closed loans for adherence to established loan guidelines.
Respond to internal and external audits and inquiries, recommending an appropriate course of action in accordance with bank guidelines and regulatory requirements.
Support or conduct loan-level negotiations with external parties.
Provide feedback to underwriters and participate in developing and delivering training as needed.
Train and mentor teammates to improve individual and team performance.