Teller (Hire-ahead)

America First Credit Union•Salt Lake City, UT

5d•Onsite

About The Position

The Teller provides paying and receiving services to credit union members, including processing deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, money orders, and other transactions. The role balances daily transactions, verifies cash totals, investigates discrepancies, and performs transactions in accordance with established policies and procedures while protecting member account privacy. The Teller builds member relationships by identifying needs, explaining and cross-selling credit union products and services, and supporting member service across in-person, phone, mail, text, email, video, and self-service channels. Duties also include opening and closing accounts, renewing certificates, maintaining accounts, resolving member questions and transaction issues within assigned authority, and referring members to branch leadership as appropriate. The position serves as a branch resource for digital services, helps members use online and mobile banking and related services, and assists with self-service machines and video equipment. The Teller also supports colleagues, attends required training and branch activities, follows safety, security, and audit procedures, and works toward individual and branch service and sales goals. This is a 30-hour hire-ahead position at the SLC Metro Branch, with a Monday–Saturday flexible schedule.

Requirements

High school graduate or equivalent.
Excellent communication skills and willingness to assist others.
Ability to recognize and offer sales opportunities.
Professional appearance, dress, and attitude.
Solid math skills.
Attention to detail and accuracy.
Ability to operate related computer software and business equipment, including 10-key, currency and coin counters, cash machines, self-assist machines, video equipment, iPad, and telephone.
Experience required: none.

Nice To Haves

Previous retail sales experience or similar work experience at a financial institution is preferred.

Responsibilities

Perform teller paying and receiving functions in person and through bank-by-mail transactions, including deposits, loan payments, withdrawals, transfers, cash advances, traveler’s checks, cashier’s checks, and money orders.
Process and post certificates of deposit, health savings accounts, and IRA transactions; prepare receipts and verify transaction documentation.
Assess negotiable items and transactions within assigned authority, monitor deposits, identify and resolve discrepancies, and balance daily transactions and cash totals.
Provide override support for other tellers within defined authority limits when certified.
Serve members professionally across in-person, phone, mail, text, email, video, and self-service channels.
Identify member needs, explain and cross-sell credit union products and services, record accepted referrals, and support established sales and service goals.
Open and close accounts, renew certificates, process stop payments, handle claims correspondence, maintain accounts, and make account changes as requested.
Answer member questions and resolve complex transactions, account problems, and transaction corrections within defined authority; refer members to branch leadership when needed.
Promote and support digital services, including online and mobile banking, Card Guard, Bill Pay, and Mobile Deposit; assist with digital service problems, account lockouts, PIN/password resets, direct deposit, ACH, and wire-transfer needs.
Assist with daily maintenance of self-service machines and video equipment and report servicing issues to branch management.
Support area personnel and provide guidance to other teller service representatives and trainees as directed by branch management.
Implement an individual 90-day sales action plan and participate in training, meetings, sales huddles, and forward-focus activities as required.
Perform related clerical and receptionist duties and follow branch safety, security, and teller audit procedures.