Teller (Hire-ahead)

America First Credit Union•Ogden, UT

1d•$16 - $20

About The Position

The Teller is a part-time service representative responsible for providing accurate paying and receiving services and professional support to credit union members. Duties include processing deposits, withdrawals, loan payments, checks, money orders, cash advances, transfers, and other transactions; balancing daily transactions and cash; and assisting with account openings, maintenance, and other member service needs. The role builds member relationships by identifying needs, explaining products and services, and cross-selling credit union offerings. Tellers also assist members through phone, mail, text, email, video, and self-service channels, and promote and support digital services as a branch resource. Certified Tellers may independently resolve more complex transactions and provide teller overrides within defined authority limits. The position is part-time, 20 hours per week, with a Monday–Saturday flexible schedule. The stated pay range is $15.50–$20.39 per hour, based on experience, with higher rates for certified tellers. A high school diploma or equivalent is required; no prior experience is required. Previous retail sales or similar financial institution experience is preferred.

Requirements

High school graduate or equivalent.
Excellent communication skills and willingness to assist others.
Ability to recognize and offer sales opportunities.
Professional appearance, dress, and attitude.
Solid math skills.
Attention to detail and accuracy.
Ability to operate related computer software and business equipment, including 10-key, currency and coin counters, cash machines, self-assist machines, video equipment, iPad, and telephone.
Ability to meet expected sales, volume, and service baselines in support of branch goals.

Nice To Haves

Previous retail sales experience or similar work experience at a financial institution is preferred.
Teller certification is associated with higher pay rates; certified tellers should be able to resolve more complex transactions independently and provide overrides within defined authority limits.

Responsibilities

Process teller transactions, including deposits, withdrawals, loan payments, transfers, cash advances, checks, money orders, and other negotiable items.
Verify transactions and documents, assess transaction risks within assigned authority, investigate discrepancies, and balance daily transactions and cash totals.
Maintain the privacy of member account information and follow established policies, procedures, safety, security, and teller audit procedures.
Identify members’ needs, explain products and services, cross-sell credit union offerings, record accepted referrals, and support branch sales goals.
Perform member service and sales functions, including opening and closing accounts, renewing certificates, processing stop payments and claims, correcting transactions, and maintaining account files.
Assist members with complex transactions and account problems within defined authority limits, referring members to branch leadership when needed.
Support members through in-person, phone, mail, text, email, video, and self-service channels.
Promote and provide assistance with digital services, including online and mobile banking, Card Guard, Bill Pay, Mobile Deposit, account access, and related digital needs.
Assist with daily maintenance of self-service branch machines and video equipment and inform management of servicing issues.
Assist area personnel, provide guidance to other teller representatives and trainees as directed, and perform related clerical and receptionist duties.
Implement an individual 90-day sales action plan, participate in training, meetings, sales huddles, and other required activities, and respond to coaching.
Serve members promptly and professionally and maintain effective working relationships with colleagues and management.