Loan Servicing Operations Representative

Bank of America • Tampa, FL

1d • Onsite

About The Position

This role supports the servicing of loans, including processing transactions, researching and documenting loan history, and responding to customer, investor, and other third-party inquiries. The representative handles complex transactions with limited supervision while completing daily tasks and duties. The role supports foreclosure, mortgage, securities lending, and specialty loans, with attention to state and local regulatory requirements to minimize financial risk exposure.

Requirements

• Attention to detail
• Fiscal responsibility
• Oral communications
• Written communications
• Decision making
• Drives engagement
• Emotional intelligence
• Executive presence
• Problem solving
• Innovative thinking
• Negotiation
• Research
• Risk management
• Strategic thinking

Responsibilities

• Support servicing of foreclosure, mortgage, securities lending, and specialty loans in accordance with state and local regulatory requirements.
• Process routine transactions and document loan history and activity.
• Analyze requests and determine appropriate actions under established guidelines and regulations for customer, investor, or other third-party inquiries.
• Research and prepare loan documentation with limited supervision.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed