Loan Servicing Representative - Auto Operations

Wells Fargo • Irving, TX

23h • Hybrid

About The Position

Wells Fargo is seeking a Loan Servicing Representative in the Impound Support group within Auto Operations. The team responds to impound and lien notifications and works with governmental agencies and third parties to secure vehicles within the required timeframe and protect Wells Fargo’s assets. Consumer Lending provides credit products and services and includes Home Lending, Auto, Cards, Retail and Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The position supports loan servicing operations by handling moderately complex administrative, transactional, and operational tasks. The representative manages a high-volume work pipeline, researches and resolves customer and operational issues, reviews and processes claims, and responds to inquiries from customers, vendors, and internal partners. The role collaborates with internal teams and external stakeholders, escalates complex or higher-risk issues, monitors work quality, and recommends process improvements. It requires adherence to federal, state, client, and company requirements.

The position offers a hybrid schedule, with work on-site at the posted Irving, Texas location. The schedule is Monday through Friday, 7 a.m. to 4 p.m.; hours may adjust bi-annually based on daylight saving time. The start date is December 7, 2026. Attendance for the full duration of training is required. Relocation assistance and visa sponsorship are not offered.

Requirements

• At least 1 year of loan servicing support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Must be able to attend the full duration of training.

Nice To Haves

• Experience within auto financial operations and/or the automotive industry.
• Working knowledge and experience with I-Repo, CARS, and ITOP systems.
• Experience in a fast-paced, high-demand production environment while balancing multiple priorities.
• Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.
• Analytical, critical-thinking, and problem-solving skills, including researching information, identifying root causes, and resolving customer or operational issues.
• Knowledge of evaluating loan information, identifying operational risk, and applying established escalation procedures to support compliant outcomes.
• Success managing multiple priorities and meeting deadlines while maintaining quality, accuracy, and customer service standards.
• Attention to detail and commitment to accuracy when reviewing, processing, and validating information in a regulated environment.
• Verbal and written communication skills, including active listening and collaboration, with a record of building effective partnerships.
• Ability to multitask to meet deadlines and service level agreements, achieve goals, and work under pressure in a dynamic and complex environment.

Responsibilities

• Support loan servicing operations by executing moderately complex administrative, transactional, and operational tasks.
• Manage and prioritize a high-volume pipeline of work to meet defined productivity, service, and quality standards.
• Research, analyze, and resolve moderately complex customer and operational issues using available tools, procedures, and resources.
• Review and process claims using sound judgment while ensuring compliance with federal, state, client, and company requirements.
• Respond accurately and promptly to written and phone inquiries from customers, vendors, and internal partners.
• Collaborate with cross-functional teams and external stakeholders to ensure timely resolution and workflow continuity.
• Escalate non-routine, higher-risk, or complex issues to appropriate partners or leadership.
• Monitor work for accuracy and quality, ensuring adherence to established standards and expectations.
• Identify process gaps or inefficiencies and recommend operational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed