Operations Manager - New Gym Opening!

EōS Fitness•Bradenton, FL

About The Position

EōS Fitness is seeking an Operations Manager for a new gym opening. Reporting to the District Operations Manager, the Operations Manager oversees the Service team and the day-to-day work that supports operational excellence throughout the gym. The role represents the gym’s commitment to exceptional service by welcoming and assisting members, guests, and team members, and by leading the Service team to create a fun atmosphere and serve as an information hub. The Operations Manager’s work spans customer service, revenue-goal monitoring, retail and member-fee compliance, facility functionality and cleanliness, inventory, safety, and coordination with Sales, Fitness, Facilities, and Marketing. The manager hires, trains, schedules, coaches, and supervises staff, including kids club, front desk, and janitorial staff. Duties may change at management’s discretion to meet the gym’s evolving needs. The role requires familiarity with company policies and standard operating procedures, the ability to work in a gym environment and operate company computer systems, and the ability to bend routinely and repetitively to lift more than 40 pounds. Candidates must pass a background check and obtain CPR certification within 30 days of hire.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting and move about club floors and rooms.
Ability to communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system.
Ability to bend routinely and repetitively to lift more than 40 lbs.
Embrace EōS Fitness’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, and train the Service team to create a fun atmosphere and provide a welcoming, informative experience for members, guests, and staff.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, and procedures to staff and provide clear, constructive performance feedback.
Deliver friendly, attentive customer service by listening to member needs and concerns and providing helpful responses.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Monitor and track revenue goals; manage retail and member-fee compliance.
Ensure compliance with health and safety regulations, maintain required certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly during emergencies or disruptions, giving staff and members instructions and updates to support their safety.
Stay knowledgeable about current company policies and standard operating procedures and ensure adherence to them.