General Manager - New Gym Opening!

EōS Fitness•Pinellas Park, FL

About The Position

EōS Fitness is seeking a highly motivated, sales-driven General Manager to lead a gym and help members achieve their health and wellness goals. Reporting to the District Sales Manager, the General Manager improves sales and operational processes and develops a team of leaders. The team builds connections with prospective members, guides them through the membership journey, and supports their success. The position’s purpose is to develop a team that delivers an exceptional customer experience and meets business objectives. The role is associated with a new gym opening. The ideal candidate is passionate about fitness, driven to succeed, committed to delivering results, and skilled at motivating clients. The General Manager is expected to embrace EōS Fitness’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Requirements

At least 2 years of sales management experience.
3–4 years of customer service experience.
Prior experience or a strong interest in the fitness industry.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Embrace EōS Fitness’s Core Values.
Successfully pass a background check.
Obtain CPR certification within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Ability to bend routinely and repetitively and lift more than 40 lbs.

Responsibilities

Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
Communicate goals, expectations, and procedures clearly so staff understand their roles and responsibilities.
Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase retention and new sign-ups.
Give staff constructive performance feedback that identifies strengths and areas for improvement.
Ensure high-quality customer service by addressing member concerns and complaints, handling membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide clear, helpful responses.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Communicate calmly and clearly with staff and members during emergencies or disruptions, providing instructions and updates to support their safety and well-being.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay, with access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, and vision coverage.
Supplemental life coverage and Employee Assistance Program.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Energetic, collaborative team and management support for professional development.