Operations Manager

CVS Health•Sterling Heights, MI

14d

About The Position

The Operations Manager is a member of the Store Management team who helps people on their path to better health by driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and does not provide direct promotion to Store Manager. The role leads and supervises store crews, assigns and directs activities, communicates information to crew and supervisors in an open and timely manner, and supports action plans for operational and service improvement. It also assists customers with questions, problems, and complaints and promotes CVS’s customer service culture by greeting customers, offering help, and thanking them. The position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the employee must be able to respond to urgent store issues. The typical pay range is $19.00–$29.00. The full-time position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store’s crew.
Communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in overall store management, supervision, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.
Maintain an engaged, productive store team through leadership, initiative, and leading by example.