Operations Manager

Topo Designs • Denver, CO

14d • Hybrid

About The Position

Topo Designs is seeking an Operations Manager to own logistics and fulfillment from the time goods arrive at the third-party logistics (3PL) provider through delivery to customers. The role oversees the 3PL relationship, carrier programs, NetSuite operating workflows, and the use of AI and automation to help a lean operations team work efficiently. The Operations Manager reports to the VP of Finance & Business Operations, collaborates with Product, Sales, Ecommerce, Retail, and Accounting, and manages an Operations Coordinator.

The role covers fulfillment across direct-to-consumer, wholesale, Amazon, retail, and corporate channels. It includes managing receiving, transfers, returns, transportation, retailer compliance, systems and integrations, reporting, vendor spend, and process improvement. The manager will also identify manual work suitable for automation and apply human-review safeguards to AI workflows that affect money, inventory, or customer commitments.

This is a hybrid role based in Denver, Colorado. Compensation is $90,000–$120,000 per year, based on experience. Benefits include health, dental, and vision insurance; a 401(k) with company match; flexible time off and paid holidays; and an employee discount on Topo Designs products. Applicants must submit a cover letter describing a 3PL or carrier problem they fixed and a workflow they automated or improved with AI.

Requirements

• 4–6 years of experience in logistics, supply chain, or operations management for a consumer products, apparel, or ecommerce brand.
• 1–2 years of prior supervisory experience.
• Direct 3PL management experience, including SLAs, peak planning, issue resolution, and contract or rate negotiation.
• Strong working knowledge of parcel and LTL carrier programs, freight terms, and multichannel shipping cost drivers.
• Wholesale logistics experience, including EDI ship notices, retailer routing guides, and chargeback reduction.
• Hands-on NetSuite experience with inventory, fulfillment, and reporting.
• Demonstrated use of AI or automation to eliminate manual work, with an example to discuss.
• Data-driven and efficient approach, including building KPIs, identifying root causes, and fixing processes.
• Self-starter who takes on challenges without waiting to be asked.
• Willingness to explore workflow opportunities and present clear improvement proposals.
• Willingness to lead a potential operations technology stack change from evaluation through rollout.

Nice To Haves

• Bachelor’s degree in supply chain, logistics, business, or a related field, or equivalent experience.
• Experience at a multichannel brand in the $10M–$50M revenue range; outdoor or apparel experience is a plus.
• Experience building with Claude or similar AI tools.
• Familiarity with Shopify, ShipHero, Celigo, Parabola, or similar integration and workflow tools.
• Experience with Amazon Seller or Vendor Central operations.
• Lean, 5S, or other continuous improvement training.
• NetSuite administrator experience or certification.
• Experience managing or coaching a direct report.

Responsibilities

• Manage the day-to-day 3PL relationship and hold the provider accountable to SLAs for on-time shipment, order accuracy, receiving turnaround, and cost per order.
• Plan 3PL capacity and staffing ahead of peak periods, launches, and promotions.
• Escalate fulfillment issues, retailer chargebacks, and carrier disputes, and drive root-cause fixes.
• Own receiving, transfers between locations and stores, and returns receiving.
• Write and maintain SOPs for inventory flows across DTC, wholesale, Amazon, retail, and corporate channels.
• Own outbound transportation across parcel, LTL, and freight; negotiate carrier rates and manage carrier programs.
• Coordinate with Product on inbound shipments from overseas factories, owning the handoff to the 3PL, ASN accuracy, and receiving readiness.
• Manage retailer routing guides and compliance requirements, including EDI ship notices, labeling, and key-account requirements, to prevent chargebacks.
• Support inventory accuracy, allocation, and replenishment across channels.
• Manage and improve NetSuite workflows for inventory, transfers, and fulfillment.
• Keep data synchronized across NetSuite, Shopify, ShipHero, and the 3PL, including monitoring Celigo integrations.
• Build saved searches, dashboards, and reports used by operations and finance.
• Identify repetitive manual operations work and replace it with Claude skills, automations, or AI-assisted workflows.
• Use Claude daily for analysis, SOP writing, vendor communication, and data cleanup.
• Partner with the VP of Finance & Business Operations on the operations automation roadmap.
• Manage the Operations Coordinator by setting priorities, reviewing automation build and maintenance work, and supporting their development.
• Set AI-use guardrails, including human review for workflows affecting money, inventory, or customer commitments.
• Track and report weekly KPIs, including on-time ship rate, order accuracy, cost per order, chargeback dollars, receiving cycle time, return rate, and inventory accuracy.
• Manage operations vendor spend against budget and review 3PL and carrier invoices for accuracy.
• Lead process improvements that reduce cost and cycle time.
• Evaluate the operations technology stack, recommend changes when appropriate, and lead projects from selection through rollout.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Flexible time off
• Paid holidays
• Employee discount on Topo Designs products

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed