Operations Manager

RXO, Inc. • Memphis, TN

9h

About The Position

As an Operations Manager at RXO, you will manage and administer operational policies and procedures that support the team’s objective of ensuring the highest possible quality and accuracy for customers. The role focuses on achieving positive operational results while balancing service quality, staffing, labor expenses, and departmental budgets.

The Operations Manager oversees supervisors and coordinators, supports their development, and uses operational metrics and system tools to guide performance. The role also coordinates policy, procedure, quality, and document changes; investigates significant issues and identifies root causes; and works with operations staff and System Engineers to improve processes. The position participates in planning, scheduling, budgeting, policy development, hiring, termination, and corrective-action processes.

RXO describes a culture centered on inclusion, collaboration, learning, diverse perspectives, safety, and strong relationships. The company offers benefits and career and leadership development programs.

Requirements

• At least 5 years of supervisory experience in logistics and/or transportation.

Nice To Haves

• Bachelor’s degree in Transportation, Supply Chain, or a related field.
• Availability to travel occasionally.
• Ability to quickly learn and achieve proficiency in new software applications.
• Excellent verbal and written communication skills, including the ability to present clean, organized, and thorough information and data appropriate for the intended audience.
• Ability to perform complex analysis of data, processes, policies, procedures, and/or systems and produce unambiguous, comprehensive, and accurate interpretations.

Responsibilities

• Assess and adjust staffing requirements to maintain high-quality customer service while minimizing overtime and excess labor expenses.
• Oversee supervisory functions, including developing and mentoring supervisors and coordinators, and ensure regular use of metrics and system tools in accordance with operational metrics review standards.
• Act as liaison between Account Managers and operational staff regarding policy and procedure changes or implementations.
• Investigate significant issues to determine root causes and corrective procedures, and initiate incident reports when necessary.
• Coordinate procedure and document changes, comply with quality policies and procedures, attend required quality meetings, and communicate quality initiatives to operational staff.
• Identify process-efficiency opportunities and work with the operations team and System Engineers to create specifications and implement improvements.
• Analyze quantitative information and apply professional judgment to resolve issues.
• Maintain the departmental budget and ensure compliance; participate in planning, scheduling, budgeting, and policy development and administration as the departmental representative.
• Work with HR and upper management on disciplinary issues and corrective action; participate in hiring and termination processes.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed