Operations Manager Gardener's Supply Company Lebanon, NH

Gardens Alive Inc•Lebanon, NH

22d•$70,000 - $75,000

About The Position

The Operations Manager oversees inventory, yard operations, and facilities at the garden center. The role ensures efficient product flow and accuracy, safe and well-maintained grounds, and operational logistics that support the team and customer experience. The Operations Manager drives efficiency, compliance, and team development while working alongside staff to model excellence and ensure daily operations run smoothly.

Responsibilities

Partner with the Store Manager to set department goals supporting sales, profitability, and service standards.
Lead daily operations for inventory, receiving, facilities, and yard logistics.
Oversee payroll, scheduling, and hiring processes to align with budget goals and department coverage needs.
Foster a collaborative, service-oriented team culture through communication, coaching, and feedback.
Address and resolve employee and customer concerns, partnering with the Store Manager, HR, and Retail Home Office as needed.
Uphold company appearance standards, including uniform compliance and professional presentation.
Serve as Manager on Duty, including opening and closing responsibilities and directing operational priorities.
Oversee inventory flow from receiving through the sales floor, storage, customer pickup, and delivery.
Lead inventory reconciliation, including cycle counts, green goods, hard goods, and annual physical inventories.
Partner with department leads to execute restocking and maintain accurate plant and hard goods inventory.
Manage ordering, receiving, placement, and documentation of bulk and bagged goods.
Collaborate with the Wholesale Manager to process and hold green goods for special orders and deliveries.
Maintain facilities, equipment, and vehicles for operational efficiency and safety.
Oversee maintenance of structural, mechanical, electrical, plumbing, and irrigation systems.
Partner with Central Operations on construction, repairs, and contracted services such as snowplowing and mowing.
Ensure grounds, display gardens, yard operations, and parking areas support an inspiring customer experience.
Monitor and support plant health through irrigation, integrated pest management, and seasonal maintenance.
Lead safety programs, including OSHA training, PPE compliance, and hazard assessments.
Conduct regular safety meetings and ensure accurate incident reporting and documentation.
Train staff to use equipment and machinery while promoting a safe, compliant workplace.
Support recruiting, hiring, onboarding, and training across departments.
Coach, develop, and evaluate team members to build talent and operational excellence.
Partner with the Store Manager and department leads to align staffing with business priorities.
Manage departmental budgets, including payroll, inventory, maintenance, and repairs.
Monitor operational performance metrics and adjust strategies to meet company goals.
Collaborate with other managers and Retail Home Office teams to share best practices and resources.