Operations Manager - New Gym Opening!

EōS Fitness•Palm Harbor, FL

13h

About The Position

EōS Fitness is hiring an Operations Manager for a new gym opening. Reporting to the District Operations Manager, the Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. The role represents the gym’s commitment to exceptional service and includes customer service, tracking revenue goals, retail management, member-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing to improve performance and uphold brand standards. Duties may change at management’s discretion as the needs of the gym evolve. The position’s purpose is to lead, coach, and train the Service team to create a fun atmosphere, provide a welcoming experience, and serve as an information hub for members, guests, and staff. The manager hires, trains, schedules, and supervises staff, including kids club, front desk, and janitorial team members; handles member concerns and inquiries; monitors safety and facility conditions; and manages inventory. The position requires familiarity with company policies and standard operating procedures, the ability to use company computer systems, and the ability to work in a gym environment, including routinely bending and repetitively lifting more than 40 pounds. The stated salary is $65,000. Benefits and perks include a collaborative team, professional development support, a free membership for the employee and one family member, discounts on personal training and merchandise, an employee referral program, Daily Pay access, vacation, holiday, and sick pay, health, dental, vision, supplemental life, and employee assistance program offerings, a 401(k) with company matching, and personal education growth options through Sophia Learning. Some benefits depend on tenure and full-time versus part-time employment.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting and move about club floors and rooms.
Ability to communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email.
Ability to bend routinely and repetitively and lift more than 40 pounds.
Embrace EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience in or a strong interest in the fitness industry.

Responsibilities

Lead, coach, and train the Service team to create a welcoming, fun atmosphere and serve as an information hub for members, guests, and staff.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, procedures, and role responsibilities to staff.
Provide constructive, specific performance feedback to team members.
Deliver friendly, approachable member service; listen to member needs and provide clear, helpful responses.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Monitor and track revenue goals, manage retail, and ensure compliance with member fees.
Ensure compliance with health and safety regulations, maintain required certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly during emergencies or disruptions, providing instructions and updates to support safety and well-being.
Stay knowledgeable and up to date on company policies and standard operating procedures and ensure adherence.
Adapt to changing gym needs and perform other duties as assigned at management’s discretion.

Benefits

Free gym membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program offerings.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Professional development support.
Energetic and collaborative team environment.