Operations Manager
About The Position
The Operations Manager II is responsible for providing a best-in-class experience to eaters and chefs by running daily operations across the New York market and driving operational improvements and strategy. The role helps elevate standards, streamline processes, and establish efficient guidelines across Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments, with a long-term focus on scalable and cost-efficient operations. Success is measured by customer satisfaction and operational profitability, including identifying opportunities and leading projects that support business growth.
Requirements
- Fluency in English and Spanish.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency with relevant tools and software, such as operational dashboards and reporting tools.
Nice To Haves
- Experience in cold storage, operations, logistics, or a similar role.
- Bachelor’s degree in Business Administration, Operations, or a related field.
Responsibilities
- Monitor real-time operations to ensure adherence to standard operating procedures.
- Address and resolve operational issues promptly to avoid disruptions.
- Ensure compliance with KPIs, including sealed meals per hour, labor, and food safety compliance.
- Serve as the first escalation point for on-ground teams.
- Manage labor and associate scheduling, ensuring teams are briefed and aligned on daily objectives.
- Supervise and support team members during operational hours and coordinate effective shift handovers.
- Ensure optimal staffing during peak and off-peak hours.
- Identify and report resource gaps to senior management.
- Track and analyze performance metrics during shifts.
- Prepare end-of-shift reports summarizing activities, issues, and resolutions.
- Identify operational improvement opportunities and propose solutions.
- Communicate with cross-functional teams, including IT, Customer Support, and Quality Assurance.
- Relay process updates and changes promptly to team members.
Benefits
- Health insurance coverage.
- 401(k) plan.
- Stock options granted on Day 1.
- Eligibility for a bi-annual performance bonus.
- PTO policy and paid sick days.
- Four-week paid sabbatical after five years with CookUnity.
- Twelve weeks of fully paid family leave.
- Three to five days of compassionate leave each time the need arises.
- Monthly CookUnity meal credits.
- Access to a nutritional coach and fitness subsidies.
- Personalized Spanish coach.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
