Operations Manager

Limitless Male•Omaha, NE

14d

About The Position

The Clinic Operations Manager oversees daily clinic operations to promote efficiency, deliver a high-quality patient experience, and ensure compliance with company standards. The role combines staff leadership with direct patient engagement and requires close collaboration with clinic employees, leadership, and corporate operations. It supports clinic culture, performance, and patient outcomes. The manager serves as a primary contact for patient relations, supervises clinic staff, coordinates scheduling and patient flow, and oversees training, performance development, cleanliness, safety, and regulatory compliance. The role also monitors operational and financial performance metrics, reporting, audits, inventory, and payroll efficiency; uses clinic and business software to track workflows; and collaborates with HR, regional and district leaders, Sales, Marketing, and Operations to support staffing, onboarding, patient retention, clinic growth, and consistent processes across locations. Travel of 40–50% is required to oversee clinic locations in person.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to travel 40–50% to oversee clinic locations in person.
Computer skills with CRM, EMR, accounting software, development software, human resource systems, inventory software, Microsoft Office Suite, payroll systems, and project management software.
Detail-oriented and able to work in a fast-paced, changing environment.
Ability to multitask across clinics.
Big-picture thinking and ability to assess data and determine appropriate courses of action.
Interpersonal and communication skills to work with executives and employees and support policy administration.
Understanding of financial and budgeting processes and principles.
Strong personal and professional judgment, including for hiring decisions.
Ability to respond to changing circumstances and adjust initiatives and priorities.
Organizational skills and flexibility to manage varied functions and projects.
Leadership and management skills, with the ability to communicate effectively.
Ability to conduct research for special projects, respond to inquiries promptly, and present written and oral briefings.
Ability to work with details and time-sensitive issues.
Good decision-making skills and ability to respond to high-pressure situations.

Responsibilities

Serve as the primary point of contact for patient relations and support a seamless, positive patient experience.
Collaborate with clinical staff to maintain a patient-centered approach.
Monitor adherence to treatment programs and follow up on missed appointments or payments.
Order medications according to clinic protocols and audit orders for accuracy.
Supervise clinic staff and ensure alignment with company policies, expectations, and core values.
Liaise between clinic employees and corporate teams on operational and HR-related matters.
Manage daily scheduling, patient flow, and wait times.
Coordinate staffing needs with HR, Regional Leadership, and District Managers, including cross-location coverage, Pulse treatment support, and role-specific scheduling across state lines.
Coordinate structured new-hire training, including schedules, trainer assignments, trainee support, and onboarding plans aligned with Sales and Operations leadership.
Oversee clinic cleanliness, safety protocols, and regulatory compliance.
Coach, train, and develop staff, including conducting weekly training sessions and providing performance support.
Conduct performance evaluations, check-ins, and development planning.
Use EMR, CRM, and operational software to support workflows and performance tracking.
Monitor KPIs including patient door-to-door time, TRT payment plan growth, ancillary product performance, lead conversion, inventory and clinical supply usage, overtime and payroll efficiency, employee retention, and performance scores.
Ensure timely completion of end-of-day tracker reports, weekly one-on-ones and training sessions, monthly self-evaluations and check-ins, and required audits.
Collaborate with Marketing, Operations, HR, Sales, and leadership teams on patient retention, clinic performance, staffing, and consistent training.
Encourage staff participation in problem-solving and process improvement.
Support clinic growth, patient satisfaction, and improved operational outcomes.
Conduct interviews, hire employees, lead performance evaluations, and address staff concerns in accordance with HR policies and company values.
Work with other Operations Managers to maintain consistent clinic operations, protocol adherence, and communication of company updates.