Operations Manager - Full-Time

Sweeping Corporation of America•West Chester, OH

19d

About The Position

Sweeping Corporation of America (SCA), the nation’s leading street sweeping company, provides street sweeping, jet-vac, and environmental services to municipalities, counties, and government agencies. Its mission is to provide essential services that support cleaner, safer, and more sustainable communities. The Operations Manager leads branch operations and field teams to deliver reliable customer service and meet company goals. The role includes planning and scheduling work, managing branch financial performance, supporting revenue growth and customer retention, overseeing employees and payroll processes, and working with other departments. The manager represents the branch with customers and in the community, promotes a safe and inclusive workplace, and supports continuous operational improvement. The position is based in Cincinnati, Ohio, with minimal travel (1–10%). The manager must be available to respond to staffing or operational needs outside standard work hours.

Requirements

At least 1 year of operations experience.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to collaborate effectively across teams and departments.
Ability to plan, organize, and execute initiatives while meeting timelines and deliverables.
Reliability, accountability, and commitment to high-quality results.
Problem-solving and adaptability, including anticipating challenges and responding to changing business needs.
Availability to respond to staffing or operational needs outside standard work hours.
Ability to lift up to 25 pounds.
Ability to use computers, phones, and standard office equipment.
Normal or corrected vision and hearing sufficient for office work.

Nice To Haves

Waste management or driver operations experience.
Jet-vac experience (highly preferred).
One year of management experience preferred; team management experience is not required.
Bachelor’s degree preferred.

Responsibilities

Guide the team through clear communication, approachability, accountability, and motivating leadership.
Promote a safe, inclusive, and performance-driven workplace and ensure compliance with safety policies.
Execute branch-level strategies aligned with company goals.
Plan and schedule work weekly or monthly using routing tools to meet customer demand efficiently.
Manage the branch’s profit and loss and use data-driven decisions to support profitability.
Monitor KPIs, including revenue, labor costs, maintenance, and safety.
Partner with Sales to identify and pursue growth opportunities, and support customer retention and account growth through service.
Set clear goals and metrics, follow through, and hold self and team accountable for results.
Manage staffing levels and oversee daily and weekly crew scheduling and route execution.
Track employee hours, manage pay approvals, and oversee payroll submission.
Coach employees, address performance, administer discipline when needed, and foster employee relations.
Use data and reporting tools to improve operations and identify efficiencies and growth opportunities.
Solve problems independently, manage resources, and plan for long-term branch success.
Build relationships with employees, customers, and cross-functional partners, and represent the branch in the community.
Partner with HR, Finance, Sales, Maintenance, and other departments to align operations and support service delivery.
Promote the SCA brand and maintain a high standard of professionalism.
Maintain regular and predictable attendance and reliably adhere to assigned work schedules.
Supervise workers directly and/or indirectly, including assigning work, monitoring performance, providing training and guidance, conducting evaluations, approving timecards, and participating in hiring, corrective action, and employment decisions as appropriate.