Operations Manager

Transcend

14h•$67,500 - $105,000•Remote

About The Position

Transcend is hiring a full-time, fully remote Operations Manager based in the United States to join its centralized operations team. Operations Managers are assigned to projects across teams and help ensure clear coordination, steady progress, and high-quality execution. They partner with Portfolio Directors, Project Leads, senior leaders, coaches, school partners, and teammates to develop project plans, make operational decisions, manage logistics, and create thoughtful, human-centered experiences. This role has a particular focus on internal team experiences and organizational culture. The Operations Manager will initially support an operational leader in planning and executing Transcend’s annual, three- to four-day Team Retreat for 130+ teammates, held each June, and will grow into owning the retreat end to end. The role also supports smaller internal events and may lead or support additional operational projects across portfolios. Work includes managing event and conference logistics, communications, schedules, budgets, surveys, meeting operations, and special projects. Events may range from virtual two-hour sessions for small groups to multi-day in-person gatherings of approximately 100 participants. The position is home-based and requires travel, generally two to three trips per month for two to three days, with four to six longer trips per year lasting approximately four to five days. The organization prioritizes candidates in the Central or Eastern time zones, especially the Midwest and East Coast. Transcend is a national nonprofit that works with communities to redesign schools so young people can thrive. The organization reports working with nearly 500 schools and 200 districts serving more than 225,000 students in 35 states.

Requirements

Commitment to Transcend’s mission of building and spreading extraordinary learning for all.
Outstanding project management and organizational skills, including strong attention to detail and the ability to coordinate multiple work streams and logistics efficiently.
Prior experience planning and executing large-scale, multi-day conferences or retreats.
Prior experience planning and executing in-person and virtual events for a range of group sizes, from fewer than 10 people to large convenings.
Exceptional relationship-building instincts and initiative; ability to build trust quickly with peers and leaders at every level, collaborate closely, and push back with care when needed.
Familiarity with facilitating logistics for virtual events through Zoom.
Strong interest in planning and executing a variety of events.
Curiosity and drive to develop clear, effective, and efficient operational processes.
Commitment to designing meaningful, thoughtful, community-centered experiences that help participants, partners, and teammates feel valued and included.
Willingness to travel up to two to three times per month, generally for two to three days, with four to six longer trips per year of approximately four to five days.
Flexibility, optimism, and a desire to learn and grow.
Eagerness to embrace and live Transcend’s core values.

Responsibilities

Build relationships with partners, Portfolio Directors, Project Leads, and internal teams.
Manage operations as a project manager by creating and maintaining timelines, helping coaches anticipate and navigate logistics and constraints, and coordinating plans and calendars across projects.
Support planning and execution of the annual all-team retreat, then grow into owning its operations end to end.
Coordinate conference participation, including travel plans, conference spaces, and communications with attendees.
Create and manage operations-focused communications for internal staff, school partners, learning cohorts, and communities, including emails, Slack messages, participant guides, and logistics memos.
Lead operations and logistics for virtual and in-person workshops, inspiration visits, and events.
For some in-person events, rent and drive a vehicle to transport materials, support team members, or address other logistics.
Create and analyze team surveys, often using Google Forms, and share summaries and next steps.
Coordinate internal team meetings and project events, prepare agendas, take notes, and manage follow-through on next steps.
Manage conference and event budgets and other team budgets as needed, working with Finance to help projects and events stay on budget.
Manage a Transcend credit card when supporting events and procurement, including reviewing and documenting expenses.
Support team special projects as needed, which may include planning team stepbacks, designing school application processes, supporting grant writing and reports, conducting analytics work, editing video and media, creating internal team websites, or creating and updating cohort websites.
Travel to support in-person operations, typically two to three times per month, with some longer trips during the year.