Operations Manager - Waste Hauling

Republic Services•Bloomington, IN

About The Position

Within a business unit, the Operations Manager - Hauling manages collection activities for commercial, industrial, and residential customers, as well as container delivery and pickup across a geographically dispersed area. The role leads Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers who manage commercial, roll-off, and residential routes throughout the business unit. Working with the General Manager and other business-unit managers, the Operations Manager executes a local market strategy aligned with the Area’s operating and marketing plans. The role leads tactical initiatives to improve functional excellence, customer experience, growth, durability, and budget performance. It oversees collections operations, safety and accident prevention, compliance with standards, and change-management initiatives that support the business unit. The position also manages staffing and talent development, route productivity, labor and disposal expenses, customer and government relations, operational budgets, and compliance with environmental, operating, regulatory, safety, accounting, and ethics standards.

Requirements

High school diploma or GED.
At least 2 years of supervisory or management experience, or participation in Republic Services’ management trainee program.
Demonstrated business acumen, strategic thinking, and ability to execute a formulated strategy.
Demonstrated ability to lead change initiatives and direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing goals, with commitment to organizational success and ability to marshal resources.
Problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to optimize near-term results in support of long-term sustainable success.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Ethical behavior and ability to promote ethical conduct.
Strong leadership skills and sound judgment in hiring and developing high-performance teams.

Responsibilities

Manage staff, including hiring, training, coaching, performance management, supervisory goals and objectives, and resolution of safety issues and claims.
Implement plans that complement the business unit’s strategic and operating plan, and lead tactical initiatives to improve customer experience, growth, durability, and profitability.
Manage commercial, roll-off, and residential route systems; establish productivity goals; ensure adherence to operating standards; and manage labor hours and disposal expenses.
Work with customers and local, state, and federal government employees to resolve customer service concerns and ensure regulatory compliance.
Oversee safety and accident-prevention programs, take reasonable measures to prevent accidents and injuries, maintain a safe and productive workplace, and implement and maintain loss-control and safety programs.
Lead operations to ensure compliance with environmental, operating, regulatory, safety, accounting, and ethics standards.
Approve operating expenses and manage the department budget, including purchase orders and vendor pricing.
Develop a high-performing team and workplace culture, manage performance and talent development, and promote sharing of best practices.
Build and maintain effective relationships with relevant government, community, and environmental groups.