Operations Manager - Waste Hauling

Republic Services•Bloomington, IN

About The Position

Within a business unit, the Operations Manager - Hauling manages collections activities for commercial, industrial, and residential customers, along with container delivery and pickup across a geographically dispersed area. The role leads Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers responsible for commercial, roll-off, and residential routes throughout the business unit. Working with the General Manager and other business-unit managers, the Operations Manager executes a local market strategy that complements the Area’s strategic operating and marketing plans. The role implements tactical initiatives to drive functional excellence and achieve budget goals, oversees collections operations and safety and accident-prevention programs, ensures compliance with standards, and leads change initiatives that contribute to the business unit’s growth and durability.

Requirements

High school diploma or GED.
At least 2 years of supervisory or management experience, or participation in Republic Services’ management trainee program.
Demonstrated business acumen, strategic thinking, and ability to execute a formulated strategy.
Demonstrated ability to lead change initiatives and direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources to achieve objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to optimize near-term results in support of long-term sustainable success.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Ethical behavior.
Strong leadership skills and sound judgment in assessing talent, with emphasis on hiring and developing high-performance teams.

Responsibilities

Manage staff, including hiring, training, coaching, performance management, developing supervisory goals and objectives, and resolving safety issues and claims.
Implement plans that complement the business unit’s strategic and operating plan, and champion tactical initiatives to improve customer experience, growth, durability, and profitability.
Manage commercial, roll-off, and residential routes to maximize productivity; establish productivity goals as needed, ensure adherence to operating standards, and manage labor hours and disposal expenses.
Work with customers and local, state, and federal government employees to resolve customer-service concerns and ensure regulatory compliance.
Oversee safety and accident-prevention programs, take reasonable action to prevent accidents and injuries, maintain a safe and productive workplace, and implement and maintain an effective loss-control and safety program.
Lead operations to ensure compliance with environmental, operating, regulatory, safety, accounting, and ethics standards.
Approve expenses and manage the operations department budget, including purchase orders and vendor pricing.
Develop a high-performing team and workplace culture, manage performance and talent development, and encourage best-practice sharing.
Build and maintain effective relationships with relevant government, community, and environmental groups.