Operations Manager– Behavioral Health | Launch AWA North Carolina!

Adolescent Wellness Academy•Mooresville, NC

13d•Onsite

About The Position

Adolescent Wellness Academy (AWA) is opening its first North Carolina clinic in early 2027 and is hiring a founding-team Operations Manager in Mooresville. AWA provides Joint Commission-accredited PHP and IOP mental health care for teens ages 13–17 and their families. The Operations Manager will lead daily program operations, support the team, manage schedules and workflows, and help create a safe, structured environment for teens and families. This is an on-site, full-time position with a fixed Monday–Friday schedule from 11 AM to 7 PM.

Requirements

At least 2 years of experience in education, youth services, behavioral health, or operations leadership.
Supervisory experience with strong coaching and accountability skills.
Excellent organization, communication, and problem-solving abilities.
Confidence navigating behavioral challenges and shifting priorities.
Strong attention to documentation, safety, and compliance.
Ability to pass required background and drug screening.
Availability to work on-site Monday–Friday, 11 AM–7 PM, on a fixed schedule.

Nice To Haves

Bachelor's degree; equivalent experience will be considered.

Responsibilities

Oversee daily PHP/IOP operations, scheduling, and program workflows.
Hire, train, supervise, and coach the operations team.
Manage staffing, coverage, attendance, census, and intake coordination.
Support behavioral needs and de-escalation, helping maintain a safe, structured environment.
Monitor documentation, incident reporting, and regulatory standards.
Partner with clinical leadership, therapists, admissions, and families.
Coordinate supplies, facility needs, and administrative operations.