Operations Manager - HVAC, Plumbing, and Electrical
About The Position
Arlinghaus is the premier residential HVAC, Plumbing, and Electrical company in the Greater Cincinnati region, built on a reputation for exceptional customer service, quality craftsmanship, and developing outstanding people. As we continue to grow, we're looking for an experienced Operations Manager who thrives in a fast-paced, sales-driven environment and knows how to build high-performing teams, drive operational excellence, and deliver exceptional business results. Working alongside the General Manager and collaborating closely with the leadership team, you'll play a key role in shaping the operational strategy of the business while leading the day-to-day execution that drives performance, accountability, and growth. This is an opportunity for a hands-on leader who enjoys coaching managers, developing technicians, improving processes, and creating accountability at every level of the organization. If you've helped lead a growing residential home services business and are looking for an opportunity to make a lasting impact while helping shape the future of an industry leader, we'd love to talk with you.
Requirements
- Proven operational leadership experience within the residential HVAC, Plumbing, or Electrical industry, including at least five (5) years leading teams in a sales-driven organization generating $25 million or more in annual revenue.
- Proven success leading operations in a sales-driven residential home services organization.
- Experience managing Service Technicians, Installers, Sales Consultants, Install Coordinators, or other field operations teams.
- Strong understanding of residential service and installation operations, including workflow management, scheduling, capacity planning, and labor optimization.
- Demonstrated ability to coach leaders, develop high-performing teams, and build a culture of accountability.
- Deep understanding of operational KPIs, including revenue, conversion rates, average ticket, close rates, maintenance membership growth, install efficiency, and technician productivity.
- Experience implementing operational improvements that increase efficiency, profitability, and customer satisfaction.
- Comfortable making decisions in a fast-paced, high-growth environment while balancing strategic planning with day-to-day operational execution.
- Excellent communication and leadership skills with the ability to influence teams and collaborate effectively with senior leadership.
- A competitive, results-oriented leader who naturally takes ownership, drives execution, and inspires others to perform at a high level.
Responsibilities
- Lead the day-to-day operations of the field organization, including Service Technicians, Installers, Sales & Design Consultants, and the Install Coordination team, ensuring exceptional customer experiences and strong operational performance.
- Partner closely with the General Manager and leadership team to develop and execute operational strategies that support the company's growth objectives.
- Coach, develop, and hold managers and team members accountable to clearly defined performance expectations while fostering a culture of continuous improvement.
- Drive key operational and financial metrics, including revenue, conversion rates, average ticket, technician productivity, maintenance membership growth, install efficiency, close rates, and customer satisfaction.
- Optimize staffing, scheduling, labor utilization, and capacity planning to maximize productivity, efficiency, and daily revenue.
- Identify operational bottlenecks and implement scalable processes that improve efficiency, consistency, profitability, and the overall customer experience.
- Build a culture of accountability, teamwork, servant leadership, and operational excellence while maintaining high employee engagement.
- Analyze operational performance, identify trends and opportunities, and use data to make informed decisions that improve business results.
- Partner with department leaders to ensure alignment between Sales, Service, Installation, and Install Coordination, creating a seamless customer experience from the initial call through project completion.
- Communicate priorities, expectations, and performance clearly while providing coaching and feedback that develops future leaders.
- Lead through change with confidence, creating structure, consistency, and accountability as the business continues to grow.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
