Operations Manager
Metropolis Technologies•Nashville, TN
•$70,000 - $75,000
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. It operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Operations Manager is responsible for operating a parking facility, delivering strong client and customer experiences, leading staff, and supporting safe, compliant, and profitable operations.
Requirements
- Ability to lead, manage, and motivate a diverse group of team members.
- A customer-focused approach, including the ability to find unique solutions to problems and deliver strong customer experiences and client satisfaction.
- Ability to react and solve problems quickly.
- Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
- Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Prior experience developing budgets and reviewing profit and loss (P&L).
Responsibilities
- Resolve client requests and concerns efficiently and communicate proactively with clients about operational improvements.
- Hire, develop, train, and supervise a diverse team; determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily job functions.
- Ensure proper parking, security, and cash-control procedures are followed.
- Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and management of the operation’s budget.
- Identify the location’s procurement and vendor-service needs.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Monitor facility maintenance and cleanliness standards.
- Monitor and review damage claims, and recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
