Harvest Market Operations Manager

Niemann Foods•Ann Arbor, MI

About The Position

The Niemann Harvest Market Operations Manager assists the Store Director in maximizing gross profit margins, ensuring sales production, controlling inventory and expenses, and creating a positive customer experience and profitable store results through creative merchandising. The role helps develop and maintain relationships with Vendors, Makers, and Producers, supports cross-merchandising among departments, and fosters the Niemann Harvest Market culture. The Operations Manager manages subordinate supervisors and store associates, supporting the overall direction, coordination, and evaluation of the unit. The role includes training and developing team members, assigning and directing work, appraising performance, rewarding and coaching associates, and addressing complaints and problems. The position represents NFI within the store and community and performs other responsibilities assigned by a supervisor.

Requirements

2 years of supermarket management experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to work with supermarket math concepts, including arithmetic, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.
Ability to regularly stand, walk, use hands, reach, communicate, and lift or move up to 25 pounds; frequently stoop, kneel, crouch, and lift or move up to 50 pounds; and occasionally sit, climb, balance, reach overhead, taste or smell, crawl, and lift or move up to 100 pounds.
Vision abilities include close-distance vision, adjusting focus, distinguishing colors, peripheral vision, and depth perception.

Nice To Haves

Key attributes include passion and purpose, interest in food and farming, curiosity, enthusiasm for people, genuineness, communication skills, trend awareness, honesty, technical aptitude, supermarket knowledge, merchandising skills, people and team development skills, leadership, stability, open-mindedness, organization and prioritization, attention to detail, high energy, and adaptability.
Recommended equipment includes slip-resistant shoes with closed toe and heel, a safety cutter, pallet jack, computer, and uniform per store policy.
Associates may be required to use standard equipment, including a power jack.
First Aid certification, CPR certification, and Power Industrial Truck Certification are provided at store level.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Use the three E’s: Engagement, Educate, Empowerment.
Assist with analyzing and measuring business trends and developing and implementing plans to maximize sales and meet or exceed goals and objectives.
Assist with controlling shrink expenses and payroll.
Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortment in all departments, and that the selling floor is adequately stocked.
Monitor competition activities, report results, share information with the supervisor, and make appropriate price recommendations.
Review department and store trends and recommend or initiate changes to maximize goals and objectives.
Ensure compliance with laws, policies, and procedures through management and staff meetings, store walkthroughs, audits, and other methods.
Represent NFI within the store and the community.
Continually evaluate and respond to performance issues.
Actively recruit management candidates.
Assist the Store Director with training and developing the store team and direct and monitor training and development for store personnel.
Follow store and department policies and procedures.
Enforce safety policies and procedures and serve as a safety role model.
Train associates; plan, assign, and direct work; appraise performance; reward and coach associates; address complaints; and resolve problems.
Perform other responsibilities as assigned by the supervisor.