Operations Manager

PDS Health•Henderson, NV

14d

About The Position

The Operations Manager Trainee (OMT) learns the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The expectation is that trainees will be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon completion of the training program, the role becomes salaried. The OMT learns to lead office operations, develop and retain team members, address staff and patient issues, execute the PDS Operational Model with the Owner Dentist, and drive revenue and profit growth while managing expenses and budgets. The role includes learning company culture and operational best practices, cash management and accounting protocols, patient experience development, compliance, and people-related processes. The trainee reports weekly to the Regional Manager and develops an office success plan that supports efficient operations, including during manager absences. The position involves working primarily in an office, with field visits and driving to multiple offices as required.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, verified through a motor vehicle record check at hire, or have reliable alternate transportation that enables timely travel among multiple assigned offices.
Travel to multiple offices per day as needed; travel may be planned or unplanned and subject to change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using sometimes vague or limited information; multitask and prioritize effectively in a fast-paced, sometimes ambiguous environment.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members.
Ability to draw valid conclusions, use sound judgment under pressure, and interpret and apply policies and procedures.
Ability to work with probability and statistical inference and apply fractions, percentages, ratios, and proportions to practical situations.
Strong personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Strong organizational ability, systematic approach to assignments, problem-solving skills, attention to detail, self-motivation, proactivity, and patient focus.
Ability to create presentations and deliver them effectively.
Ability to meet the physical requirements of the role, including sitting, standing, walking, keyboarding, handling materials, reaching, seeing, talking, and hearing; lifting or carrying materials typically weighing under 40 pounds; and occasionally stooping, kneeling, bending, or crouching.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.
Results-oriented approach, including initiative, realistic goal-setting, follow-through, persistence, and prioritization.
Team-building skills, including integrity, open communication, willingness to confront issues, motivation, training, talent assessment, and consistency.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused operational skills, including data-driven decisions, organization, attention to detail, and comprehensive knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, building staff and clinician financial understanding, and understanding local market drivers and competition.
Influencing and coaching skills, including active listening, trust-building, adapting coaching to individual needs, and recognizing improvement.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Assess, hire, train, supervise, counsel, coach, and retain team members.
Assess, investigate, and resolve staff and patient issues by analyzing circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Demonstrate proficiency in cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement opportunities for improvement.
Maintain commitments and open communication with direct supervisors, raising issues and concerns promptly.
Maintain a professional appearance and demeanor and communicate respectfully in accordance with company policies.
Develop proficiency in people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Complete other duties assigned by the direct supervisor that support improved team member development outcomes.