Operations Manager

FIRSTCALL MECHANICAL GROUP LLC•Boston, MA

12d•$150,000 - $190,000•Onsite

About The Position

We are seeking a Projects Operations Manager to own the projects book end to end, from the handoff out of estimating through job close. This is a hands-on operating role, not an administrative one. You will own gross margin on every job, run the monthly WIP and job-cost review, lead and develop the project management team, and make sure no job starts without a defensible cost behind it. You will report to the Branch President and work closely with estimating, service operations and finance.

Requirements

10+ years in commercial mechanical, HVAC, or building-systems project delivery, with progressive leadership responsibility.
Direct experience leading a project management team, with accountability for a book of projects and its gross margin.
Fluent in job cost, work in progress, percentage of completion, and estimate at completion.
Able to explain a margin movement without help from finance.
Strong command of the estimating-to-execution handoff, buyout, change order management and closeout.
Demonstrated ownership of field safety on active job sites.
Comfortable operating in a structured, accountable, professionally managed environment with real reporting discipline.

Nice To Haves

Experience with BuildOps, Procore or a comparable project and job-cost platform.
Self-perform mechanical, sheet metal, controls or electrical background.
Design-build and plan-and-spec delivery, including CAD and BIM coordination.
Construction management, mechanical engineering or a trade-to-management career path.

Responsibilities

Own the project book. Revenue, gross margin, and work in progress for all quoted, modernization, and construction work at the branch.
Own the estimate-to-execution handoff. Every job starts with a baseline the team agrees to. The estimate is what the job gets measured against, and nothing is released to the field without a fully loaded labor cost behind it.
Run the monthly job cost and WIP review. Current estimate at completion on every active job, cost to complete, billing position, and a written explanation of anything that moved. Underbillings and unapproved change orders are identified, aged and worked, not discovered at close.
Lead the project management team. Assignment, workload balance, standards of practice, and a development path for PMs and assistant PMs.
Build and recruit the bench.
Own schedule and resource planning. Manpower loading across concurrent jobs, coordination with service operations when field labor is shared, and realistic completion dates the branch can commit to.
Own safety on every site. Site-specific plans, toolbox talks, subcontractor compliance, and incident follow-through. No exceptions on project work.
Manage change orders and claims. Identify scope change early, price it, get it approved before the work is performed, and protect the branch's position on documentation and retainage.
Own purchasing and subcontractor performance. Buyout against the estimate, vendor and subcontractor accountability, and material flow that does not stall the field.
Carry customer relationships through delivery. Be the operational face of the branch to owners, general contractors, and engineers once the job is sold.
Close jobs properly. Punch, closeout documentation, final billing and retainage collection on a schedule, not when someone asks.

Benefits

Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
401(k) Retirement Savings Plan with a 5% match
Life Insurance
Short & Long-Term Disability
Up to 4 weeks of Paid Off
9 Paid Holidays + Veterans Day for Veterans
Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Company vehicle or allowance
mobile phone or phone allowance
uniforms
work boot allowances