Operations Manager (Customer Onsite)

Expeditors•Brisbane, CA

21h

About The Position

The Operations Manager orchestrates end-to-end order management and the logistics that support order management demands. The role serves as the primary escalation point and interface among NASA technical leads, program stakeholders, cross-functional operations and supply chain teams, and partner engagement teams. It applies logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule while maintaining adherence to NASA operational standards. The position leads and develops the Operations Coordinator team, monitors order fulfillment and vendor performance, improves operating processes, and communicates forecasts, service-level performance, and order status to senior NASA leadership and other stakeholders. It also develops procedures and training, and provides operational leadership during critical deployment windows or when senior operations management is unavailable. Travel is 20%.

Requirements

Bachelor’s degree in supply chain management, logistics, operations research, or information systems, or equivalent professional experience.
At least 4 years of hands-on experience in order management, logistics, or technical fulfillment.
A proven record of leading or mentoring operational teams in fast-paced, high-volume environments.
Strong familiarity with technical infrastructure components such as servers, networking equipment, optical hardware, cabling, and power/cooling assets, or experience managing specialized logistics operations.
Demonstrated expertise with order management platforms such as SAP and spreadsheet-based reporting tools, including advanced Excel or Google Sheets.
Strong analytical and problem-solving skills, including the ability to interpret fulfillment data and make actionable operational decisions.
Excellent customer-facing and executive communication skills, including experience managing escalations under tight deadlines and managing stakeholders.
Willingness to travel 20%.
Must be legally authorized to work in the United States.

Nice To Haves

Experience supporting technical infrastructure, data centers, or mission-critical technology deployments.
A collaborative leadership style, positive can-do mindset, and passion for operational excellence.

Responsibilities

Oversee the end-to-end order lifecycle, from requisition intake and validation through fulfillment, staging, and site deployment across NASA centers and partner facilities.
Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and critical supply bottlenecks.
Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team, addressing tiered operational questions and ensuring quality across high-volume order pipelines.
Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify bottlenecks and implement process improvements.
Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders.
Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other stakeholders.
Develop, document, and maintain Standard Operating Procedures for order triage, change management, and asset tracking.
Execute structured training and onboarding plans to build coordinator capabilities and ensure compliance with federal asset tracking standards.
Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.
Foster a high-reliability team culture focused on operational precision, customer partnership, and proactive risk mitigation.