Onsite Operations Manager

Mid America Health•Greenwood, IN

3d•Onsite

About The Position

School Smiles On-Site Dental is seeking an Operations Manager to lead daily operations for a fast-growing, mission-driven dental organization serving students across multiple states. Based on-site in Greenwood, Indiana, this role balances strategic oversight with hands-on operational management and supports the performance of a multi-state division. The Operations Manager will lead staff, oversee clinic schedules and operational performance, spearhead growth and process-improvement initiatives, and help ensure departmental goals are achieved.

Requirements

Bachelor’s degree; Business or Healthcare Management preferred.
At least 3 years of supervisory or regional manager experience in healthcare or dental office management.
Proven success managing multi-site operations and overseeing staff and schedules across multiple locations.
Strong verbal and written communication skills.
Ability to take initiative, exercise sound judgment, and make effective decisions independently.
Strong relationship-building and leadership skills.
Ability to manage and prioritize multiple responsibilities in a fast-paced environment.
High degree of professionalism, confidentiality, and customer-service excellence.
Proficiency in Microsoft Office business applications.
Experience with scheduling and payroll systems; Paycom preferred.

Nice To Haves

Previous dental experience is highly preferred.
Working knowledge of dental procedures and terminology.
Experience with dental practice management software.
Paycom experience.

Responsibilities

Analyze daily performance reports and key metrics to identify trends, risks, and opportunities, and develop and implement strategies to achieve departmental goals.
Identify operational challenges, implement solutions, and monitor results to support continuous improvement and departmental success.
Manage daily operations supporting dental clinics across multiple sites and states.
Lead, supervise, train, and support office staff, setting clear expectations and accountability for performance.
Oversee staff scheduling, payroll, and other assigned human-resources functions.
Collaborate with leadership to support efficient, compliant, and patient-centered operations.
Monitor office staff and clinic performance metrics, identify improvement opportunities, and implement solutions.
Foster a positive, professional, accountable, and service-oriented team culture.
Communicate effectively with staff, leadership, clinical teams, and organizational partners.